Customer Service Executive

7 days ago

Mid Valley City, Malaysia Experian Full time

Company Description
**About Experian**

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

**Job Description**:
Customer Service Executive plays a critical role in providing an interface between customers and the client company. They are required to answer incoming calls from customers for various reasons like answer inquiries, resolve complaints, provide information, and fulfill customer needs to ensure excellent service standards and maintain high customer satisfaction.

**What you’ll need to bring to the party**
- Excellent interpersonal skills, written and oral communication skills.
- Strong phone contact handling skills and active listening.
- Great attention to detail, good analytical and problem-solving skills.
- Ability to multi-task, prioritize and manage time effectively.
- Work independently and as part of a team.

**What you’ll be doing**
- Handle daily customer’s order fulfilment, and a strong commitment to ensure the delivery in a timely and accurately manner.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers’ request.
- Regular feedback to the management customer’s comments, feedbacks on our products and services.
- Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
- Assist in new product testing, implementation and launches.
- Perform and achieve the KPI as assigned.
- Contribute to team effort by accomplishing related results as needed

**Qualifications**:

- Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent.
- Proficient in MS Office (Word, Excel & Outlook)
- A minimum of 3 years working experience in the related field.
- Resilient to thrive in a complex environment.

Additional Information

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