Operation Assistant

2 weeks ago


Skudai, Malaysia CITYLINE TRAVEL SDN BHD Full time

The Operation Assistant is responsible for monitoring and controlling bus operations through a centralized command center. This role involves real-time coordination, incident management, and communication with bus drivers, dispatchers, and other relevant parties to optimize the overall efficiency and reliability of bus services.

**Responsibilities**:

- **Real-Time Monitoring**:Monitor bus routes and schedules in real-time using tracking systems. Respond promptly to deviations, delays, or disruptions in bus services.
- **Communication**:Maintain constant communication with bus drivers, dispatchers, and other relevant staff. Provide timely updates on service status, incidents, and any operational changes.
- **Incident Management**:Respond to and manage incidents, accidents, and emergencies. Coordinate with emergency services and implement contingency plans as needed.
- **Schedule Adherence**:Ensure that buses adhere to scheduled routes and timetables. Address and resolve issues related to service disruptions and delays.
- **Customer Service**:Address customer inquiries and complaints related to bus operations. Work to improve the overall customer experience with bus services.
- **Collaboration**:Collaborate with other departments, such as maintenance and scheduling, to optimize overall bus system performance. Coordinate with traffic management authorities and law enforcement as needed.

**Requirements**:

- **Communication Skills**:Strong verbal and written communication skills. Ability to convey information clearly and concisely during high-pressure situations.
- **Problem-Solving**:Strong problem-solving skills with the ability to make quick decisions in dynamic situations.
- **Technological Proficiency**:Familiarity with transportation management software and tracking systems.
- **Team Player**:Ability to work collaboratively with a diverse team and under the direction of superiors.
- **Stress Management**:Ability to handle stress and pressure associated with managing real-time operational issues.

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM3,000.00 per month


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