Assistant - Customer Service
1 month ago
This position is responsible for fostering customer engagement to ensure a compelling and resonant customer experience.
**Responsibilities**:
- Investigate and resolve customer complaints or issues efficiently, aiming for first-contact resolution whenever possible.
- Stay informed about product features, promotions, and updates to provide comprehensive assistance to customers.
- Provide administrative support for marketing team, including data entry, documentation and related tasks.
- Any other Ad Hoc Tasks assigned by the marketing team from time to time.
**Job Requirements**:
- Min SPM qualifications and above.
- Minimum 1 - 2 years of relevant work experience.
- Basic in Microsoft Excel.
- Good written and verbal communication skills.
- Proficiency in English and BM, Mandarin will be added advantage.
- Monday - Saturday, 9 am - 5 pm.
- Available to standby or work nigh shifts if required, especially for Double Digits Campaign.
- Must be willing to work in Cheras.
**Salary**: From RM2,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- When is your availability date to start work?
**Education**:
- STM/STPM (preferred)
-
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