Product Owner, Oasis Observability Platform

5 months ago


Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

About the Role

The Tooling Services organization is looking for an experienced Product Owner to strengthen and expand their organization.

As a member of the Tooling Services organization, which is part of the Technology Platform, you will be responsible for the full-service lifecycle of OASIS Big Data Platform that meets the customer's needs in the Observability & Analytics space.

Summary on focus area of the role:
1) You are energized by creating an environment in which people excel and you take responsibility of your own mission with confidence.

2) You will closely collaborate with the customers of your squad to understand the customer needs.

3) You are responsible for defining and prioritizing functional and non-functional requirements (stories) in the Squad Backlog, accepting requirements (stories) as completed and acting as owner of technical product escalations.

What to Expect:

- Prepare, plan, co-ordinate, lead and be responsible for the development, testing and installations of medium size/complexity/risk systems and/or projects across functional and geographical lines and review progress regularly with customers and own management.
- Meet with the customer to identify needs and requirements and manage solution development ensuring effectiveness in meeting customers’ needs.
- Analyze input/output requirements, information flow, technical requirements, resources needed and select between alternative systems solutions in order to make a proposal to the customer. Create complex prototypes.
- Validate technical feasibility and estimates of the proposed systems solutions.
- Provide functional support and leadership to staff and customers, lead and direct teams and/or medium siz/complexity/risk projects and assist and give guidance in resolving problems.
- Ensure production of complete systems documentation and operating procedures. Give presentations to management and customers.
- May, in line with established procedures, organize, coordinate, and deliver the output of one or several teams of specialists. May be consulted on people
- and departmental management issues.
- Lead design review meetings.
- Able to work within a global organization with counterparts in EU and US.

What will make you successful:
Experience
- 5 or more years’ experience in systems development and or Product Management/Ownership.
- 2 or more years exposure to the team leader role
- 3 or more years’ experience in Observability and Analytics space, and Big Data Platform related fields
- Understand how development evolutions impact the operational behavior of the service offered towards Swift internal customers.
- Experience in Elastic observability stack is a plus
- Experience in linking observability & operational monitoring through machine learning (AIOps) is a plus

Competency
- Takes Accountability for Delivering Results
Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
- Demonstrates Operational Excellence
Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction
- Expands knowledge
Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organization capability and gain business advantage.
- Bus Understanding and Commercial Sense
Applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimizing commercial performance.
- Builds and reinforces cust relationships
Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.
- Leads with a team focus
Forms and mobilizes teams; contributes to team effectiveness through people management or professional leadership; respects diversity and encourages others to do so; provides motivational opportunities and recognizes differences in team member contributions; serves as a role model by living SWIFT values.
- Communicates effectively
Communicates effectively across a wide range of practical or theoretical issues; modifies communication style to optimize understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.

Feel free to reach out to the recruiter for more in



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