Service Admin Crp
7 months ago
Service Admin
- Responsible to perform all administration and clerical duties including issuance of invoices, document processing, data updating, record keeping & compilation and effective in controlling the serialized documents, stationary and company asset.
- Responsible for receipting all terms of payments (cash & credit card) and cheque payment made to the Company.
- Ensure petty cash payments are made promptly and accurately.
- Ensure all documents are in proper order with authorized signatory before submitting to Superior.
- Ensure proper custody of cheques and receipts.
- Update daily collection record and report to Service Head.
- Perform general accounting.
- Ensure all overdue debts are being monitored.
CRP
- Ensure all walk - in customer are greeted and assisted pleasantly with their enquiries.
- Attend and provide amicable solution in resolving customers’ enquiries and complaint.
- Monitor that phone calls are answered within three rings.
- Provide information on current sales/service promotion or products.
- Monitor and prepare weekly and monthly report to Branch Manager and Customer Care Department on the follow-up and reminder call status.
- Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)
- Conduct customer satisfaction survey at branches.
- Assist service center activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.
- Ensure on the cleanliness of the customer’s waiting area.
- Any duties that may be assigned by Service Head.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Perai: Reliably commute or planning to relocate before starting work (required)
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