[remote] Customer Service Officer

**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

**Responsibilities**: - To provide administrative support to ensure sufficient operation of the office to secure efficiency and compliance to company policies. - Handling office tasks, such as filing, generating reports and setting up for meetings. Keep stock of office supplies and place orders when necessary. - Monitoring and update daily update list for...

**Requirements**: - With 1+ years of hands-on experience in the fintech or blockchain industry. - Ability to articulate issues or problems to internal departments. - Knowledge of blockchain would be an advantage. - The ability to communicate in Mandarin would be an advantage. - Good and positive attitude with a keen interest in learning. Responsibility -...

**ROLE AND RESPONSIBILITIES** - Analyze customer inquiries and customer behavior. - To provide first call resolution in an effective and timely manner. - To provide a high level of customer service experience when attending to customer’s request, inquires and complaints within the turnaround time. - To perform investigation as well as define the root cause...

**Job description** - Provide mall information about products and services such as car park, retail location, shopping promotion etc. - Attend to shoppers' queries, feedback and complaints. - To manage incoming calls to ensure customer's queries and referral of services are answered promptly and professionally. - Ensure all lost and found cases reported and...

**Job Position: Customer Service Officer (Fresh Graduate welcomed)** **Company Background: Airbnb Property Management** **Salary Range: Basic MYR1,900 - MYR3,500** **Location: Country Darden Danga Bay, Johor Bahru** **Benefit: EPF, Socso** MAIN DUTIES / RESPONSIBILITIES - Interacting with walk-in customers and providing assistance. - Delivering customer...

**About the company**: A registered fund management company, registered under the Securities and Futures Act 2001 of Singapore, with SGD 300 mil + asset under management. **About the role**: This person will be supporting as Pre-Opening team in Malaysia. Assist in setting up office at Johor (Location TBC) so the SG team can travel to Johor office if...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Bahasa english - **Position: Customer Service Executive** **Qualification**: Completed with SPM, UEC, ICGSE...

**CUSTOMER SERVICE OFFICER** JOHOR BAHRU SERVICE CENTRE AUTOPASS COLLECTION CENTRE **JOB SCOPE** - ASSIST MOTORIST IN CARD COLLECTION/ACTIVATION AND RECORD ALL THE NECESSARY DETAILS BEFORE ISSUING THE CARD - ASSIST MOTORIST IN VEP APPLICATION(ONLINE APPLICATION) - HANDLING QUE MANAGEMENT SYSTEM(QMS) SYSTEM **SKILLS** - CROWD MANAGEMENT - LEARN TO BE A...

**Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:Other **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Service Bahasa english Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the...

**Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Mandarin Customer Service Agent Mandarin or Cantonese Voice Support Proficient in the Mandarin language - Customer Service Executive - Startek, Johor, Malaysia/Startek KL Local...

Responsibilities: 1. Conduct in-depth research on industry trends, consumer behavior, and competitor activities within the advertising and marketing sector. 2. Analyze and interpret data from various sources to provide actionable insights for advertising campaigns. 3. Collaborate with cross-functional teams to understand project objectives and incorporate...

**Role**:Any Other **Timings**:Day Shift (Permanent) **Industry**:Telecom / ISP **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Mandarin Cantonese Customer Care Customer Service Agent Mandarin or Cantonese Voice Support The Salary would be as below: Basic - RM 3000 KPI - RM 400 6th day allowance -...

Work with inter-departments to resolve customers’ enquiries - Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score - Issue Letter of Guarantees for patients - Book medical appointments on behalf of clients - Perform any other administrative function whenever required **Requirements**: - Good...

**Responsibilities**: - Responsible of all related daily counter works (interview customer, update info, collection payment, etc). - Prepare and maintain document ,records files - Issue receipt and invoice - Received customers feedback and incoming calls - Responsibility for indoor sales operation, product promotion sales and customer service, sales...

**The company** Our client is an international logistics and freight forwarding company that offers transportation solutions globally. The company provides a wide range of customized solutions of logistics services and supply chain solutions such as Transportation, Warehousing and Custom Clearance. **The role**: - Ensure that Operation’s functions are...

Company descriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of...

**DESCRIPTIONS** - Arrange import and export operation and documentation - Arrange local and overseas transportation (Sea & Air) - Handle correspondence with local or overseas agents - Have a good liaise with Shipping companies - Daily co-ordination of operation and customer booking - Manage Documentation and Customer Services Dept - Familiar with shipping...

Job Description: - Reviewing customer KYC documents by utilizing our validation tools and reputable sources to verify the AML documentation. - Perform CDD/EDD on customers to ensure that the AML onboarding process follows our compliance policies and procedures. - Follow up pending cases according to our internal SLA. - Investigating or screening customers...