Customer Service Officer

2 weeks ago


Johor Bahru, Malaysia Parkson Credit Sdn Bhd Full time

**ROLE AND RESPONSIBILITIES**
- Analyze customer inquiries and customer behavior.
- To provide first call resolution in an effective and timely manner.
- To provide a high level of customer service experience when attending to customer’s request, inquires and complaints within the turnaround time.
- To perform investigation as well as define the root cause and validity of the complaint.

**Requirements**:

- Minimum 1 year working experience in customer service.
- A self-motivated person
- Professional appearance and good working attitude, outspoken person
- Able to work both independently and in a team
- Willing to work beyond normal working hours (if required)
- High level of interpersonal skills in building and managing networks and relationships, internally and externally.
- **Required Languages: English, Bahasa Malaysia, Mandarin (Added Advantage)**

**Salary**: RM2,600.00 - RM3,300.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- Availability to start work?
- Expected salary?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 1 year (preferred)


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