Shift Supervisor

3 weeks ago


Kota Kinabalu, Malaysia Brand Borneo Sdn Bhd Full time

Job brief

As a SHIFT SUPERVISOR your role is to ensure the restaurant operations runs smoothly,your responsibilities will include overseeing crew, ensuring they carry out task efficiently according to guidelines stated in the Standard Operating Procedures, carrying out opening & closing procedures, and expediting customer's orders as needed. Over time with on the job training you should also be able to identify ways to decrease the restaurant's operational costs.

You are also expected to exercise effective management skills and take necessary disciplinary actions to address poor staff performance, provide necessary training in order to achieve exceptional customer service & dinning experience.

Scope:

- Manage restaurant crew work schedules.
- Conduct regular inspection & audit of the restaurant dinning space, washroom & kitchen to ensure proper standards of hygiene and sanitation are maintained.
- Conduct daily pre-opening briefing & meetings with crew to inform all of daily on goings.
- Receiving deliveries and verifying that all ordered items have been delivered and are of good quality.
- Monitor of bar inventory par level to ensure daily orderings are being placed
- Review customer surveys to develop and implement ways to improve customer service.
- Resolve customer complaints in a professional manner.
- Act as bridge between front of house & back of house to communicate operational issues and find resolution when dispute arise.
- Contribute ideas to drive sales.
- Manage all Beverage quality & conduct frequent staff training
- Be responsible of all beverage stocks.

Pay: RM2,500.00 - RM3,000.00 per month

Schedule:

- Fixed shift
- Rotational shift

Application Deadline: 03/31/2024


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