Housekeeping Supervisor

6 months ago

Kota Kinabalu, Malaysia Ormond Group Sdn Bhd Full time

**Room/Public Area Cleanliness**
- Ensure the room/public area cleanliness quality is up to the Hotel standard.
- Ensure linen used is according to the Hotel standard and is in good condition.
- Ensure all facilities in room is functional and in good condition
- Liaise and follow up with Maintenance Division on defect works to be completed in each room within the given timeline
- Monitor and ensure the weekly/bi-weekly/monthly cleaning of the public area is done as scheduled.
- Prepare a checklist for public area/room cleaning schedule and follow up accordingly
- Liaise with Housekeeping Supervisor/Executive Housekeeper on available rooms/defect rooms status to ensure room inventory is sufficient for sale and occupancy on daily basis.
- Liaise with external housekeeping staff/supervisor to re-clean the rooms if the cleanliness is not up to prescribed standard.
- Undertake any task or assignment as may be assigned to by immediate superior or Management from time-to-time.

**Daily operations stock**
- Record and submit daily stock movements to Housekeeping Supervisor/Executive Housekeeper i.e. toilet rolls, toiletries kit, garbage bag, towel bag, cleaning chemical, room inventory or any replacement needed to ensure all items in the room are in good condition.
- Submit stock order for daily operations to Housekeeping Supervisor/Executive Housekeeper.
- Log and monitor all housekeeping machineries and equipment movement - services/quantities and to ensure all in good condition.
- Monitor and assist Housekeeping Supervisor/Executive Housekeeper on daily operations cost.

**Housekeeping Tracking Report**
- Ensure all external housekeeping staffs follow the housekeeping cleaning procedure and all cleaning tracking is declared accurately on daily basis.
- Random checks on the cleaning equipment used by the housekeeping team and to ensure all are in good condition.
- Log and track movement of key cards, keys, equipment, and other items issued to external housekeeping staff.

**Linen Count and Quality**
- Ensure all linen transaction from the Linen room → Check-Out Room → Laundry → Linen Room is declared accurately on a daily basis
- To audit the physical linen stock on month-end together with the Housekeeping Supervisor/Executive Housekeeper to ensure all documented reports are accurate before each handover

**Requirements**:

- You possess a refined command of English and Bahasa Malaysia, both orally and written.
- You have an outstanding personal presentation skills and communication skills.
- You have the ability to portray a courteous and hospitable attitude in a professional manner.
- You are passionate in delivering exceptional level of guest services.
- You are composed, efficient, organized and able to work under pressure.
- You are fun and friendly with a cheerful attitude.
- You are reliable and honest, with the ability to act in a professional manner.

**Job Type**: Permanent

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

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