Guest Service Representative

3 weeks ago


Tun Razak Exchange, Malaysia Holiday Inn Express and Suites Full time

Personally greet all Guests upon their arrival at the hotel in a professional, courteous manner according to hotel policy.
- Register Guests, take phone calls, make reservations, and check out guests in an accurate, timely and polite manner.
- Compute bill and collect payment methods including cash and credit card transactions according to hotel policy.
- Must be computer literate and able to take a common sense approach to every situation.
- Act as concierge answering inquiries pertaining to hotel services, registration of Guests, and shopping, dining, entertainment and travel directions.
- Communicate effectively, multitask, and handle time sensitive tasks under pressure.
- Display a positive and consistent team oriented demeanor at all times by maintaining clear channels of communications open with upper management, fellow employees, and Guests in compliance with Company policies.
- Follow procedures for notifying the proper company management level employees and civil authorities in the event of an emergency or anticipated emergency.
- Will only hire someone with a positive, outgoing personality and exceptional customer service'

'
Work Location:

- One location

Work Remotely
- No

**Salary**: RM1,003.41 - RM3,717.89 per month

**Benefits**:

- Health insurance
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay



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