Customer Service Representative Hotel

3 weeks ago


Bandar Tun Razak, Malaysia Agensi Pekerjaan Hiredsearch Services Sdn Bhd Full time

Requirements

At least SPM
Must be able to read & write in Mandarin
Call Centre / Customer Service background is an added advantage
Fresh Graduates are Welcome

**Responsibilities**:
Modify, change and / or cancel existing reservations
Make outbound calls to hotel / guests to arrange special request
Act as liaison between guest & hotel to resolve complaints
Manage relationships with hotels by providing high levels of customer service and account management support

**Benefits**:
Permanent
RM3000 Flexi Benefits per annum* (Optical, Dental, IT Gadget and Flight Ticket when you travel)
RM100 Gym subsidy
Monthly KPI Bonus payout
Yearly Increment
15 days Annual Leave
3 days Childcare/Parental Care Leave
1 Birthday Leave
OT claimable
Double Pay / Replacement Leave on Public Holiday
Medical & Insurance coverage (including immediate family)



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