Waiter/waitress

2 weeks ago

Bayan Lepas, Malaysia TAIYO RESORT (PG) SDN BHD Full time

1. Provide Customer Service
The Food and Beverage Server is the face of the restaurant and has considerable influence on its patrons’ experience. They must maintain a professional and friendly demeanor and offer timely assistance to customers in order to ensure that their needs are met. If any issues arise with throughout the customer’s dining experience, the Food and Beverage Server is responsible for resolving it.

2. Take Orders
Presenting menus, answering questions and offering suggestions, the Food and Beverage Server will guide patrons through the restaurant offerings and eventually take down their chosen orders. It is often the duty of the Food and Beverage Server to explain menu items, assist patrons with special dietary needs and recommend menu items that the restaurant would like to sell more of.

3.Serve Food and Beverages
Responsible for bringing orders from the kitchen to customers, Food and Beverage Servers must remember where to bring each order or maintain an organized record of order to which he or she can refer. They are also responsible for keeping beverages filled, following up with tables to see if their needs are still met and clearing plates as they’re finished. Should an order be filled incorrectly, it is the Food and Beverage Server’s duty to fix the order and bring out a new one.

4. Clean and Prepare Tables
In order to ensure that tables are prepared for each party, the Food and Beverage Server must clear tables of all plates, cups, and flatware after a party leaves, wipe down tables and properly re-set them with clean tableware. Depending on the establishment, the Food and Beverage Server may be solely responsible for this, or he or she may have assistance from hosting and bussing staff members. The Food and Beverage Server must ensure that the restaurant maintains proper standards of cleanliness and sanitation.
VISION STATEMENT
- To be recognized as the premiere club in Malaysia for meeting and exceeding Guests expectations of a regional golf club and dining experience.

MISSION STATEMENT
- Penang Golf Club provide an exceptional "Challenging Golf Experience"by combining the uniqueness of hill front dining excellent golf, pool, fitness and social activities for the enjoyment of member, public and their family members. We are committed to our guest satisfaction with the finest quality.

SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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