E-commerce Assistant Customer Service

6 months ago


Petaling Jaya, Malaysia Human Capital Connection Sdn Bhd Full time

**Be Part of the Montanic Adventure**

Join Montanic, the premier destination for outdoor enthusiasts and adventure seekers. Since our founding in the year 2000, we've expanded from a single store in Brunei to an international presence, boasting branches in Kota Kinabalu and Seria. At Montanic, we uphold the belief that a successful adventure begins with the right gear, and it's our experienced team that guides customers to ensure their satisfaction with the quality and performance of our products. Our dedication to product quality, a sterling reputation, and unrivaled customer service distinguishes us as we strive to deliver the best shopping experience, both online and in our retail stores.

Embark on a journey with Montanic, not just as a customer, but as a part of our team. We offer more than just a job; we provide a career path for those passionate about the great outdoors and eager to make a difference in the adventure retail industry. As we continue to grow, we invite you to grow with us, building a rewarding career that evolves with our expanding business. Join our team, and together, let's reach new heights in delivering exceptional outdoor experiences to adventurers around the globe.

**ROLES & RESPONSIBILITIES**

**E-Commerce Management**
- Manage and update product listings across various online platforms/marketplaces with accurate images, descriptions, prices, and details.
- Oversee order processing, ensuring a seamless shopping experience from order placement to delivery.
- Monitor inventory records and coordinate with the logistics team to ensure stock availability and accuracy.

**Customer Service Excellence**
- Handle after-sales issues, including warranty claims, with a focus on customer satisfaction and retention.
- Report on store performance, customer feedback, and after-sales issues to the management team for continuous improvement.

**Campaign Planning and Execution**
- Assist in planning and executing marketing campaigns to promote products and special offers.
- Collaborate with the marketing team to align online sales strategies with overall marketing objectives.
- Analyze sales data to identify trends, opportunities, and areas for improvement.
- Additional Responsibilities: Perform any other tasks as assigned, demonstrating flexibility and a willingness to contribute to the team's success.

**JOB REQUIREMENTS & QUALIFICATIONS**
- Diploma/Advanced/Higher Graduate Diploma in Business Administration, Marketing, E-Commerce, or a related field.
- At least 1-2 years of experience in an e-commerce or online retail environment.
- Familiarity with e-commerce platforms/marketplaces and digital marketing strategies.
- Strong communication and interpersonal skills, capable of engaging effectively with customers and team members.
- Excellent organizational skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Proficiency in English, both written and spoken. Additional language skills are a plus.
- A proactive and customer-oriented approach, with a strong commitment to quality and service.

**REMUNERATION & BENEFITS**
- Salary: RM2,000 to RM2,500, commensurate with experience and qualifications.
- Statutory contributions: EPF, SOCSO, EIS, and other staff benefits.

**WORKING HOUR**:
Monday to Friday, 9:00 am - 6:00 pm

**WORKING LOCATION**

G-7, Wisma KLH, No.968, Jalan Kenanga, Kg Kayu Ara, 47400 Petaling Jaya, Selangor

Join Montanic and help us equip adventurers and outdoor enthusiasts with the gear they need for their next great adventure.

**Salary**: RM2,000.00 - RM2,500.00 per month

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Business Development: 1 year (preferred)
- People Management: 1 year (preferred)

**Language**:

- Bahasa (required)
- Mandarin (required)
- English (required)



  • Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time

    Administration and processing of online orders on E-commerce platforms such as Wordpress websites/ Shopee / Lazada / Zalora / Amazon, etc - Manage the inventory of online platform effectively to avoid stock-outs and overselling - Daily monitor and reply customer inquiries appropriately across all E-commerce platforms to ensure a reliable and consistent...


  • Petaling Jaya, Malaysia Human Capital Connection Sdn Bhd Full time

    **Be Part of the Montanic Adventure!** Join Montanic, the premier destination for outdoor enthusiasts and adventure seekers. Since our founding in the year 2000, we've expanded from a single store in Brunei to an international presence, boasting branches in Kota Kinabalu and Seria. At Montanic, we uphold the belief that a successful adventure begins with...

  • E-commerce Admin

    6 months ago


    Petaling Jaya, Malaysia Park@City Pharmacy Sdn Bhd Full time

    **Position: E-Commerce Admin at Park City Pharmacy** **Job Description**: Are you passionate about e-commerce and interested in making a difference in the healthcare sector? Park City Pharmacy is looking for a dedicated individual to join our team as an E-Commerce Admin. In this role, you'll play a vital part in managing our online presence and ensuring...


  • Petaling Jaya, Malaysia Gamers Hideout Full time

    Maintaining product listing, updating of pricing and stock - Work with other departments to execute campaigns and promotions across all e-commerce sites - Assist in planning and executing all e-commerce and other digital advertising campaigns. - Monitor and work closely with Customer Service team to ensure customer satisfaction and loyalty and to maintain an...


  • Petaling Jaya, Malaysia MYJN Full time

    Join Our Team: Exciting Career Opportunities in E-commerce and Retail! CURRENT JOB OPENINGS E-commerce and Retail Assistant E-commerce and Retail Sales Associate Internships Why Join Us? Are you passionate about e-commerce and retail? Do you have a keen eye for detail and a love for jewelry? We are seeking dedicated individuals to join our team and...

  • E-commerce Executive

    6 months ago


    Petaling Jaya, Malaysia Victor Sports Sdn Bhd Full time

    **Key Responsibilities**: 1. Website and Webstore Development - Website Management: Oversee the day-to-day management of the company's website, ensuring it is up-to-date, functional, and aligned with the brand’s aesthetics and goals. - Webstore Development: Develop and maintain the webstore, including product listings, descriptions, pricing, and...

  • E-commerce Manager

    6 months ago


    Petaling Jaya, Malaysia Focus Point Full time

    **Scope of Job**: E-commerce Manager develops and executes online retail strategies to drive sales and enhance customer experiences. Oversee website functionality, digital marketing, and product management while ensuring seamless technical operations and security. Key responsibilities include sales analysis, team leadership, and vendor relations. Strong...


  • Petaling Jaya, Malaysia TFP Retail Sdn. Bhd. Full time

    **Role Purpose & Responsibilities** Oversee and optimising our online business operations and delivering exceptional customer service. As an e-commerce executive, you plan and execute all marketing plan. And you’ll maintain all our sales touchpoints - website/app, online marketplaces, and aggregators - and oversee online sales, manage stock inventories,...

  • E-commerce Executive

    6 months ago


    Petaling Jaya, Malaysia OPPO Malaysia (Jie Business Sdn Bhd) Full time

    **Job Summary**: Accountable for Lazada store & E-Store website platform by managing day-to-day operations, optimizing product listings, and elevating customer experiences to drive sales maximization, operational efficiency, and contribute to our overall business growth. **Job Descriptions**: - Oversee daily operations of Lazada store and E-Store website...

  • E-commerce Intern

    6 months ago


    Kelana Jaya, Malaysia Offspring Inc Sdn Bhd Full time

    Assist in managing the company's e-commerce platform(s), including product uploads, descriptions, and inventory management. - Monitor and analyze website traffic and sales metrics, providing insights and recommendations for improvement. - Support the implementation of marketing campaigns and promotions on the e-commerce platforms. - Collaborate with...

  • E-commerce Executive

    6 months ago


    Petaling Jaya, Malaysia Abbott Laboratories Full time

    Lead annual planning with retailers, monthly JBP review with retailers & negotiation of trading terms. - Manage trade spend & receivables. Co-lead with Head of E-commerce on expansion beyond marketplace, into social commerce, Abbott store, appointment of e-distributor. - Responsible for the product management, promotion, sales, after-sales service and other...

  • E-commerce Executive

    6 months ago


    Petaling Jaya, Malaysia Sports Direct Full time

    **Company Description** About us.** Sports Direct Malaysia is currently looking for E-commerce Executive to join our growing team. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products...

  • E-commerce Executive

    6 months ago


    Petaling Jaya, Malaysia Abbott Laboratories Full time

    **MAIN RESPONSIBILITIES** - Responsible for the product management, promotion, sales, after-sales service and other operations of all e-commerce platforms; - Ensuring Abbott inventory status is healthy at all times. - Responsible for the daily maintenance of the online flagship store, master the resource characteristics of the e-commerce channel. -...


  • Petaling Jaya, Malaysia Sedania Corporation Sdn Bhd Full time

    **Responsibilities** - To assist in developing e-commerce sales strategies to meet revenue, growth and profitability targets. - To manage all e-commerce channels, including own webstore and third-party online platforms, to ensure that they are performing at optimum level to support sales. - To create and process e-commerce sales order in a timely manner,...

  • E-commerce Manager

    6 months ago


    Petaling Jaya, Malaysia Abbott Laboratories Full time

    **SCIENCE-BASED NUTRITION TO MAKE EVERY STAGE OF LIFE A HEALTHY ONE** At Abbott, we understand that proper nutrition is the foundation for living the best and fullest life possible. That’s why we develop science-based nutrition products for people of all ages. Abbott develops products that help babies and children grow, keep bodies strong and active, and...


  • Petaling Jaya, Malaysia B2B Commerce (M) Sdn. Bhd. Full time

    Ensure incidents are logged and updated in the helpdesk ticketing system - Learn and achieve a good understanding of product features. - Guide supplier and buyer on portal usage and process. - Provide service provisioning and training for suppliers. - To assist buyer and supplier enquiries on business/trading processes. - Response to inbound and outbound...

  • E-commerce Executive

    7 months ago


    Petaling Jaya, Malaysia XOX Management Services Sdn Bhd Full time

    **JOB RESPONSIBILITIES** 1. Oversee and manage day-to-day operations of E-Commerce Marketplaces. 2. Timely update and upload new products and product listings. 3. Create and maintain product listings, such as product description, status, price, and images when required. 4. Liaise with customers service team regarding missing orders and other operation...

  • E-commerce Executive

    7 months ago


    Subang Jaya, Malaysia Bacteria Free Water Engineering (M) Sdn Bhd Full time

    **Job Description**: - Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities. - Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up. - Manage and maintain e-commerce platforms, including product listings, pricing...

  • E-commerce Executive

    7 months ago


    Subang Jaya, Malaysia Bacteria Free Water Engineering (M) Sdn Bhd Full time

    **Job Description**: - Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities. - Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up. - Manage and maintain e-commerce platforms, including product listings, pricing...


  • Petaling Jaya, Selangor, Malaysia Somethinc - BeautyHaul Full time

    About Somethinc - BeautyHaulWe are a fast-growing beauty company in Indonesia with a vertically integrated ecosystem from supply to retail.Our first brand 'Somethinc' was founded in 2019 and is the #1 skincare brand in e-commerce & modern trade with >1M social media followers. Our offline/online commerce Beautyhaul is the core for carrying multiple brands...