Etmy004 Supply Chain Logistic Ad Fulfillment

4 days ago

Kuala Lumpur, Malaysia Nala Groups Full time

Job ID: ETMY004

Job Position: Supply Chain Logistic ad Fulfillment Specialist

Industry: E-commerce

Salary Package: RM4,000 - RM5,000

Working Location: Kuala Lumpur, Malaysia

Working Days: 5

Working Hour: 9am-6pm

Benefits: AL 10 days, MC 14 days, GE medical insurance, Team Building, Birthday benefit, Monthly OKR incentive

Job Scope:
Logistics & Fulfillment Operations
- Lead teams of Warehouse Fulfillment Executives working closely with internal and external stakeholders on daily e-commerce fulfillment operations handling
- Oversee 3PL WHs on daily operational performances ensure the activities being completed on-time on target,
- Work cross functional teams aligning the business needs for operational planning with cost effectiveness,
- Monitor platform wise order creation, administration and shipping status,

ensuring all orders are fulfilled according to the time frame,
- In charge fulfillment related troubleshooting to ensure the operations running smoothly,
- Manage logistics operations for cross border transportation, local delivery, and customs clearances,
- Manage overall inventory related activities (stock-take, stock adjustments,

disposal, etc.) for inventory accuracy,
- Assist customer service team on post sales operations (return refund, 3PL last mile claim, etc.) to shorten the lead-time on case closures,
- Keep track of KPI performance and identify KPI deviations for corrective actions,
- Responsible for overall performance evaluations for platform enabler partner programs

Operational Excellence & Project Management
- Lead weekly operational reporting for local & regional business reviews,
- Assist monthly business review with all 3PL service providers,
- Define KPIs and setup SOPs and other ops guidelines for greater efficiency and service quality,
- Ensure all associated cost items are managed within approved budget,
- Manage monthly billing reporting to ensure the invoices being processed on-time with 100% accuracy,
- Manage team for project executions and implementations (e.g. new business launch, stock migration, process roll-out, etc.)
- Assist on identifying potential 3PL partners (warehousing, last mile service providers.) for Supply Chain Optimization team for RFP process from vendor selection, rates negotiation, final evaluation up to implementations.
- Perform other job-related functions when required.

**Requirements**:

- Graduate from Malaysia Top 10 University or QS Top 200
- Cannot graduate more than 4 years
- Strong in analytical and problem-solving,
- Knowledge of OMS and WMS,
- Results driven and self-motivated with the tenacity to perform in a fast-paced environment.
- High moral standards and personal qualities of integrity, credibility, commitment to the business,
- Excellent communication skills both in English and Mandarin,
- Based in residential country, able to travel around the regions (SEA & CN)

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