E2e Service Expert

3 days ago

Bandar Sunway, Malaysia Ericsson Full time

**Travel requirement: 10%**
**Work Location: Malaysia**

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.
**Our Exciting Opportunity**:
We are now looking for a Technical Authority Expert to be responsible for technology leadership, expertise & support extending through the full cycle of Create, Sustain & Evolve for its respective domain

**You will**:

Investigate the possible source of problems for the automation components
- Improve and drive recovery processes
- Provide domain expertise to domain support and automated operations team
- Provide domain expertise to automation and analytics team to support analytics and automation use cases
- Develop, maintain & improve automated Service Delivery methodologies.
- Perform trend analysis to proactively detect possible failures. This shall ensure restoration and repair as a result of its own analysis or when prompted by automated operations or domain support Service Function processes.
- Guarantee that Ericsson delivers a technical solution in accordance to the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the service
**To be successful in the role you must have**:

- Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
- Good understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
- Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services
- KPI formulae, KPI degradation and KPI troubleshooting
- Analytical and synthesis capabilities
- Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s
- Good Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
- Good understanding and working knowledge of Scripting
- Detailed knowledge of Services and customer segmentation
- Core and access network performance / configuration parameters and their interpretation and usage.
- Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote
- **
Additional Requirements**:(Recruiter to Supply or Delete Category)
**What´s in it for you?**

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

**What happens once you apply?**

**What's in it for you?**:
With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

“**We are proud to announce at Ericsson Malaysia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021.**

Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better busines

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