Service Improvement Lead

**About this opportunity!**: We are now looking for a Service Improvement Lead, to drive continual measurement, analysis, reporting and improvement activities to support the Service. This is a customer facing role in support of Service Ownership and key interface towards Ericsson Service Delivery Units (SDU) to secure the performance, optimization, and...

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that...

**About this opportunity!**: We are now looking for a Service Reliability Lead, to be fully accountable for the Service Assurance functions for the contract. This role will work within the scope of the contract and effectively take ownership for reactive, preventative & predictive maintenance of the Service. It is a customer-facing role and will also be a...

**Work Location: Sunway, Malaysia** At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges,...

掌握较强的专业知识，把控客户需求和情绪，为其提供优质专业的服务 - 对客户与组员所提问题的解答要礼貌、热情、迅速，并做到语音清晰，平等待客，耐心细致 - 依据公司准则，以邮件或线上方式，处理产品相关咨询，投诉或任何有和产品相关的问题 -...

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors...) - Ensure the targets (performance, quality, cost) are reached by the team who is responsible for - Lead the team by bringing team spirit, encouraging continuous improvement initiatives - Coach the team by sharing his/her experience and bringing trust and...

**Travel requirement: 10%** **Work Location: Malaysia** As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're...

**About this opportunity!**: We are now looking for an Occupational Health & Safety Subject Matter Expert, to provide comprehensive Health & Safety (OHS) support for relevant organization, coordinate responsibilities to meet business needs and ensure compliance with Occupational Health & Safety requirements and procedures. **What you will do**: - You will...

We established since 2000, we are well established company. We develop customer base and give marketing solutions for cooperate company in Banking industries, Telco industries and NGO. With 22 years of experience we trained and develop fresh individual to Executive and Senior Executive to lead our Organization. **BENEFITS: - ** - Travel opportunity...

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that...

**Help drive performance, customer-centric culture, and one inspiring environment aligned with Customer Experience strategy and business plan.** - **Provide outstanding leadership and motivation, and take ownership of team results in continuously monitor team performance and highlight discrepancies with action taken on the spot to align with company goals...

**JOB PURPOSE** To improve service level, attempt to build stronger relationship with the customers and provide higher customer satisfaction at all levels. **JOB DESCRIPTIONS** - To handle costing and billing for shipments - Prepare e-payments and/or yellow vouchers for payments to the shipping liners/co-loaders for D/O collection - Resolve customers’...

**JOB PURPOSE** To improve service level, attempt to build stronger relationship with the customers and provide higher customer satisfaction at all levels. **JOB DESCRIPTIONS** - To handle costing and billing for shipments - Prepare e-payments and/or yellow vouchers for payments to the shipping liners/co-loaders for D/O collection - Resolve customers’...

Company Overview - Handling incoming calls and inquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations - Follow up and resolve customers complaints and ensure it is close to satisfaction - Work closely with team members and leaders at all times to achieve quality results and productivity -...

**Company Overview** - **Handling incoming calls **and enquiries promptly from **Postpaid customers** accurately and professionally. - **Follow up and resolve** customers complaints and ensure it is close to satisfaction. - Handling general enquiries exp: billing, account, promotion etc. - Follow up and resolve customers complaints and ensure it is close to...

**Company Overview** - **Handling incoming calls **and enquiries promptly from **Postpaid customers** accurately and professionally. - **Follow up and resolve** customers complaints and ensure it is close to satisfaction. - Handling general enquiries exp: billing, account, promotion etc. - Follow up and resolve customers complaints and ensure it is close to...

**Job description** **Job Overview**: Customer Service Live Chat cum Copywriter. You will be responsible for engaging with our customers through live chat support and crafting compelling written content to enhance our brand messaging. **Responsibilities**: **Live Chat Support**: Provide prompt and effective customer support through live chat...

1. Female 2. Marketing, PR, International Business (Potential Applications). 3. Knowledge on digital marketing like social media and Google Ads. 4. High research and analytical capabilities, example finding out advertising trends for multiple sectors and formulating plan for execution. 5. Able to research companies within selected sectors and making cold...

This position is responsible for leading and planning the billing operations for up to 20-person department. The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple markets. This position is highly visible and requires a strong leader with the ability...

**General Accounting Operations Associate - Japanese/Korean Speaker** **OVERALL PURPOSE OF JOB** As a General Accounting Operations Associate, you'll play a pivotal role in overseeing the daily financial accounting operations within our shared service setup. Your main objectives include meeting operational performance targets, ensuring client satisfaction,...