Node.js/next.js/express.js L2 Application Support

4 weeks ago

Malaysia NodeFlair Full time

**Job Summary**:
**Salary**
RM6,786 - RM9,233 / Monthly EST

**Job Type**

**Seniority**

Junior Mid Senior

**Years of Experience**
Information not provided

**Tech Stacks**
API Mocha Git Jest Azure Typescript JavaScript SQL Node.js PostgreSQL

Node.JS/TypeScripts/ L2 Application Support (Backend)

We’re looking for Application Develop/support (Backend) engineers with experience in

**Requirements**:
2 to 6+ Year(s) of working development experience in any of the Skills related (Node.JS/TypeScripts) is required for this position.

A minimum of 1 to 4 years of Digital Application support experience in (Node.JS/TypeScripts) for L2 role.

Experience with integration and API development.

1+ years of SQL: Relational Databases, Data Analysis, design, scalability

Experience of understanding customers, managing incidents and meeting business expectations.

Experience or knowledge in Service Now or Other ITSM ticketing System required.

**Role and responsibilities**:
Participates in KT sessions and workshops, effectively communicates, and shares knowledge and experience in the context of L2 Support.

Proactively build documentation related to the Service Support components.

Ability to independently resolve tickets across the service lines in scope, in line with the expected SLAs.

Knowledge in Service Now or Other ITSM ticketing System is an advantage.

Co-ordinate with various teams and raise support ticket for all issues, analyze the root cause and assist in efficient resolution of all prod issues.

Resolve the issues in fast and professional manner.

Enhance the process involved and reduce the number of support and change requests.

Implement best practices on the on-going process and reduce the process timing to avoid overlap between the processes.

**Shifts: 24/7 Support**

**Technical skills required**:
Languages: JavaScript, TypeScript

Frameworks: NestJs, ExpressJS,

Database: PostgreSQL

Cloud providers: Azure

Tools: Azure DevOps

Versioning tool: Git

Testing: Jest, mocha

Others: Microservices Architecture (Rest/event-driven), API/Backend design

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