Account Delivery Coordinator

3 weeks ago


Petaling Jaya, Malaysia IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
The Account Delivery Coordinator role is an account support role, working in a matrixed client account team environment, managing the provision of client deliverables for a specific client set.

Delivery coordination and Management is required for IBM services as outlined in client contracts. Role tasks include:

- Purchase Order Management - raise PO requests and process funds releases in IBM BonD system
- Manage inventory additions and removals to contract/schedules & baselines
- Obtain pricing approvals for new products/services
- Prepare billing files for client submission and approval
- Create Invoice/Billing requests in the IBM Billing Request Tool (BRT)
- Process Time and Materials Requests for billing
- Provide inputs into account forecast files relating to actual Cost and Revenue data
- Raise and Process Contract Change Requests (ons/offs)
- Analyse invoice reports and investigate and resolve disputed invoices
- Maintain and store records on account electronic team rooms
- Perform archiving of contract records as necessary
- Generate contracted service activity performance reports - run queries and produce output files
- Work closely with other teams to achieve client outcomes (including contract Deliverable, Commercial Delivery Mgmt, Delivery Management, Subbie Relationship/Transition Mgmt teams)
- Comply with IBM Business and Project Controls
- Case Management
- Service Level Attainment and Client Reporting
- Interaction with Clients

Mandatory Skills:

- Very good communication skills
- Works well in matrixed, client focused team
- Excellent Microsoft Office product skills - Word, Excel, Powerpoint
- Invoice, contracts, SLA & KPI preparation
- Problem & change management skill
- SQL Query knowledge
- Excellent communication skills (written and verbal)
- English speaking (written and spoken English)
- Ability to work through problems/obstacles to achieve a desired result
- Able to multi task and meet deadlines
- Ability to learn new business tools
- General understanding of Contract and/or Financial processes
- Proven Ability to manage to a defined Statement of Work and Customer Service Levels
- Proven understanding of process improvement plans, Change control management and process controls
**Required Technical and Professional Expertise**
As above

**Preferred Technical and Professional Expertise**
As above
**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.
**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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