Account Delivery Coordinator
3 weeks ago
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
The Account Delivery Coordinator role is an account support role, working in a matrixed client account team environment, managing the provision of client deliverables for a specific client set.
Delivery coordination and Management is required for IBM services as outlined in client contracts. Role tasks include:
- Purchase Order Management - raise PO requests and process funds releases in IBM BonD system
- Manage inventory additions and removals to contract/schedules & baselines
- Obtain pricing approvals for new products/services
- Prepare billing files for client submission and approval
- Create Invoice/Billing requests in the IBM Billing Request Tool (BRT)
- Process Time and Materials Requests for billing
- Provide inputs into account forecast files relating to actual Cost and Revenue data
- Raise and Process Contract Change Requests (ons/offs)
- Analyse invoice reports and investigate and resolve disputed invoices
- Maintain and store records on account electronic team rooms
- Perform archiving of contract records as necessary
- Generate contracted service activity performance reports - run queries and produce output files
- Work closely with other teams to achieve client outcomes (including contract Deliverable, Commercial Delivery Mgmt, Delivery Management, Subbie Relationship/Transition Mgmt teams)
- Comply with IBM Business and Project Controls
- Case Management
- Service Level Attainment and Client Reporting
- Interaction with Clients
Mandatory Skills:
- Very good communication skills
- Works well in matrixed, client focused team
- Excellent Microsoft Office product skills - Word, Excel, Powerpoint
- Invoice, contracts, SLA & KPI preparation
- Problem & change management skill
- SQL Query knowledge
- Excellent communication skills (written and verbal)
- English speaking (written and spoken English)
- Ability to work through problems/obstacles to achieve a desired result
- Able to multi task and meet deadlines
- Ability to learn new business tools
- General understanding of Contract and/or Financial processes
- Proven Ability to manage to a defined Statement of Work and Customer Service Levels
- Proven understanding of process improvement plans, Change control management and process controls
**Required Technical and Professional Expertise**
As above
**Preferred Technical and Professional Expertise**
As above
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
-
Delivery Coordinator
4 weeks ago
Petaling Jaya, Malaysia Swap Logistics Distributions Sdn Bhd Full timePosition Summary: - Plan, coordinate, review, and dispatch deliveries effectively to maximize productivity, while meeting our customer service objectives. Provide support to drivers as needed with questions or concerns regarding the delivery process. Effectively and efficiently handle all communication with customers and co-workers in a professional manner....
-
Sales and Delivery Coordinator
2 weeks ago
Petaling Jaya, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time**Areas**: _Petaling Jaya, Shah Alam_ **Responsibilities** - Liaise with the Logistics, Procurement, and Warehouse departments to ensure timely deliveries. - Follow up or update customers on delivery schedule changes, if any. - Manage customer accounts and interact with them to provide and process information. - Administering pricing contracts for small and...
-
Delivery Director
3 days ago
Petaling Jaya, Selangor, Malaysia Career Horizons Full timeAbout the Job: We are searching for an experienced Delivery Director to join our team at Career Horizons.">In this role, you will be responsible for delivering projects across various domains, including e-commerce, fintech, business intelligence, and analytics.">Key Responsibilities: As a Delivery Director, you will be accountable for managing project...
-
Account Coordinator
3 weeks ago
Petaling Jaya, Malaysia Des Prix Infinitus Media Full timeWe are looking for an Account Coordinator to assist in our company's products and services, along with creating competitive advantages for our company in the market industry. If you're familiar with account coordinating, with strong interpersonal and communication skills, we'll like to meet you! **Responsibilities**: - Research & generate lists of...
-
Account Coordinator
3 weeks ago
Petaling Jaya, Malaysia Des Prix Infinitus Media Full timeWe are looking for an Account Coordinator to assist in the selling of our company's products and services, along with creating competitive advantages for our company in the market industry. If you're familiar with sales and marketing, with strong interpersonal and communication skills, we'll like to meet you! : - Research & generate lists of potential...
-
Accounting Operations Coordinator
7 days ago
Petaling Jaya, Selangor, Malaysia Mandrill Tech Sdn Bhd Full timeAbout the RoleAt Mandrill Tech Sdn Bhd, we require an experienced Accounting Operations Coordinator to manage our financial operations. The successful candidate will be responsible for maintaining accurate financial records and handling various accounting tasks.Maintaining full sets of accounts, including AR/AP/GL/Bank Recon/Fixed Asset registration.Handling...
-
Operations Coordinator
3 days ago
Petaling Jaya, Selangor, Malaysia Career Horizons Full timeAbout Career Horizons: We are a leading organization dedicated to innovation and excellence.">We are seeking an experienced Operations Coordinator to support our project delivery team. In this role, you will be responsible for overseeing the day-to-day operations of project delivery teams.">About the Role: As an Operations Coordinator, you will be...
-
Service Delivery Manager
1 week ago
Petaling Jaya, Selangor, Malaysia Johnson Controls Full timeThe Service Delivery Manager is responsible for the day to day management of people, customer requests and systems to ensure KPI's and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management, prompt billings, and ensuring...
-
Accounts Payable Coordinator
6 days ago
Petaling Jaya, Selangor, Malaysia MCC Label Full timeMCC Label is seeking a dedicated Accounts Payable Coordinator to join our team in Malaysia. As a key member of our finance team, you will play a critical role in ensuring the smooth operation of our financial transactions.Responsibilities:Manage and maintain vendor and bank master data to ensure accuracy and completeness.Discuss payment terms with vendors...
-
Client Delivery Manager
4 weeks ago
Petaling Jaya, Malaysia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Coordinator - Accounts Receivable
7 days ago
Petaling Jaya, Malaysia AICPA Full time**What you will do**: Provide financial, transactional and administrative services to ensure efficient, timely and accurate delivery of accounts receivable activities across the entire Association. Resolve service requests and other customer inquiries on a timely basis, prepare analysis and reports for decision-making, and support internal and external audit...
-
Internship - Aspac Compliance Delivery Centre
2 weeks ago
Petaling Jaya, Malaysia KPMG Full timeGrade Internship Department KPMG Delivery Network Descriptions Kuala Lumpur is the host to KPMG’s ASPAC Compliance Delivery Centre (‘’ACDC’’), which offers Indirect tax compliance services in ASPAC. The team is culturally diverse, comprising of many different nationalities, backgrounds and skills. ACDC offers end-to-end compliance support for...
-
Service Delivery Manager
1 week ago
Petaling Jaya, Malaysia TESS INNOVATION SDN BHD Full timeAs a Service Delivery Manager, your main role is to meet end-user demands, solve customer problems, and drive client satisfaction. One of the key responsibilities is to make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. You are...
-
Coordinator - Accounts Receivable
2 weeks ago
Petaling Jaya, Malaysia AICPA Full time**About the Role**: Provide financial, transactional and administrative services to ensure efficient, and accurate delivery of accounts receivable activities across the entire Association. Resolve service requests and other customer inquiries, prepare analysis and reports for decision-making, and support internal and external audit requests. You will report...
-
Accounts Operations Coordinator
7 days ago
Petaling Jaya, Selangor, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full timeJob Overview:FUJIFILM Business Innovation Malaysia Sdn. Bhd. is committed to delivering exceptional financial services. As a key member of our team, the Accounts Operations Coordinator will play a vital role in ensuring the smooth operation of our accounts payable process.Responsibilities:Process Vendor InvoicesVerify Staff ClaimsReview Purchase...
-
Accounting Operations Coordinator
4 days ago
Petaling Jaya, Selangor, Malaysia Concrete Empire Sdn Bhd Full timeJob Description: We are seeking a highly organized and detail-oriented Accounting Operations Coordinator to join our team at Concrete Empire Sdn Bhd in Petaling Jaya, Selangor, Malaysia. The successful candidate will be responsible for ensuring the accuracy and completeness of financial data, preparing financial statements, and collaborating with other...
-
Logistics Coordinator
7 days ago
Petaling Jaya, Selangor, Malaysia The Arnott's Group Full timeJob DescriptionThe Logistics Officer will be responsible for coordinating outbound shipments, managing export operations, and ensuring timely delivery of goods to customers.Key Responsibilities:Execute and coordinate with service providers to obtain booking confirmations as per schedule and release bookings in a timely manner to forwarding agents or...
-
Account Experience Coordinator
5 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeJob DescriptionWe're seeking an Account Experience Coordinator to join our team! As a key member of our support staff, you'll be responsible for providing excellent customer service, resolving queries, and promoting a positive brand image. If you're passionate about delivering exceptional experiences, we'd love to hear from you!Main Responsibilities:Offer...
-
OEM Account Project Coordinator
3 days ago
Petaling Jaya, Selangor, Malaysia Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...
-
Supply Chain Delivery Expert
3 days ago
Petaling Jaya, Selangor, Malaysia Deep Sea Fishery Kingdom Sdn. Bhd. Full timeJob SummaryWe are seeking a Supply Chain Delivery Expert to join our team at Deep Sea Fishery Kingdom Sdn. Bhd. The successful candidate will be responsible for planning and coordinating logistics operations, managing a team of drivers, and developing efficient delivery routes.Key ResponsibilitiesPlan and coordinate logistics operations.Manage a team of...