Account Delivery Coordinator

6 days ago


Petaling Jaya, Malaysia IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
The Account Delivery Coordinator role is an account support role, working in a matrixed client account team environment, managing the provision of client deliverables for a specific client set.

Delivery coordination and Management is required for IBM services as outlined in client contracts. Role tasks include:

- Purchase Order Management - raise PO requests and process funds releases in IBM BonD system
- Manage inventory additions and removals to contract/schedules & baselines
- Obtain pricing approvals for new products/services
- Prepare billing files for client submission and approval
- Create Invoice/Billing requests in the IBM Billing Request Tool (BRT)
- Process Time and Materials Requests for billing
- Provide inputs into account forecast files relating to actual Cost and Revenue data
- Raise and Process Contract Change Requests (ons/offs)
- Analyse invoice reports and investigate and resolve disputed invoices
- Maintain and store records on account electronic team rooms
- Perform archiving of contract records as necessary
- Generate contracted service activity performance reports - run queries and produce output files
- Work closely with other teams to achieve client outcomes (including contract Deliverable, Commercial Delivery Mgmt, Delivery Management, Subbie Relationship/Transition Mgmt teams)
- Comply with IBM Business and Project Controls
- Case Management
- Service Level Attainment and Client Reporting
- Interaction with Clients

Mandatory Skills:

- Very good communication skills
- Works well in matrixed, client focused team
- Excellent Microsoft Office product skills - Word, Excel, Powerpoint
- Invoice, contracts, SLA & KPI preparation
- Problem & change management skill
- SQL Query knowledge
- Excellent communication skills (written and verbal)
- English speaking (written and spoken English)
- Ability to work through problems/obstacles to achieve a desired result
- Able to multi task and meet deadlines
- Ability to learn new business tools
- General understanding of Contract and/or Financial processes
- Proven Ability to manage to a defined Statement of Work and Customer Service Levels
- Proven understanding of process improvement plans, Change control management and process controls
**Required Technical and Professional Expertise**
As above

**Preferred Technical and Professional Expertise**
As above
**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.
**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


  • Delivery Coordinator

    7 months ago


    Petaling Jaya, Malaysia Swap Logistics Distributions Sdn Bhd Full time

    Position Summary: - Plan, coordinate, review, and dispatch deliveries effectively to maximize productivity, while meeting our customer service objectives. Provide support to drivers as needed with questions or concerns regarding the delivery process. Effectively and efficiently handle all communication with customers and co-workers in a professional manner....


  • Petaling Jaya, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    **Areas**: _Petaling Jaya, Shah Alam_ **Responsibilities** - Liaise with the Logistics, Procurement, and Warehouse departments to ensure timely deliveries. - Follow up or update customers on delivery schedule changes, if any. - Manage customer accounts and interact with them to provide and process information. - Administering pricing contracts for small and...

  • Delivery Manager

    2 days ago


    Petaling Jaya, Malaysia Global Computing Solutions Sdn Bhd Full time

    Role Context / Purpose - The purpose of the role is to follow through assigned demands end to end from request assessment to successful delivery and business case realisation - Coordination and communication to ensure full transparency against set timeline, cost and value realisation Key Responsibilities The key responsibilities of the role is to provide...


  • Petaling Jaya, Malaysia Johnson Controls Full time

    **What you will do**: - The Service Delivery Manager is responsible for the day to day management of people, customer requests and systems to ensure KPI’s and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management,...


  • Petaling Jaya, Malaysia Mesiniaga Berhad Full time

    **Work Location**: Petaling Jaya **Employment Type**: Contractual **Roles and Responsibilities** - Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. - Maintaining positive relationships with customers by identifying customer needs and overseeing service delivery within the...


  • Petaling Jaya, Malaysia AICPA Full time

    **About the Role**: Provide financial, transactional and administrative services to ensure efficient, and accurate delivery of accounts receivable activities across the entire Association. Resolve service requests and other customer inquiries, prepare analysis and reports for decision-making, and support internal and external audit requests. You will report...


  • Petaling Jaya, Malaysia ZOM-IN Full time

    **Job Purpose** - The position will be reporting to the Manager and shall be responsible for supporting OTC related activities. - Key accountabilities include ensuring service delivery in accordance with SLAs/KPIs and accuracy of data management. - Provides support to the team in line with Finance SSC strategy. **Key Responsibilities / Day-to-Day...

  • Sales Coordinator

    6 days ago


    Petaling Jaya, Malaysia Enfrasys Consulting Sdn Bhd Full time

    Enfrasys Group is expanding and we are hiring! We are looking for a detail-oriented Sales Coordinator to contribute to the achievement of company sales by supporting Account Managers and Sales Representatives, in coordinating sales activities; tender preparations and maintaining good customer relationships. **Responsibilities**: 2. Occasionally might have...


  • Petaling Jaya, Malaysia KPMG Delivery Network (KD) Full time

    Descriptions Kuala Lumpur is the host to KPMG's ASPAC Compliance Delivery Centre ('˜'ACDC''), which offers tax compliance services in ASPAC. The team is culturally diverse, comprising of many different nationalities, backgrounds and skills. ACDC offers end-to-end compliance support for clients and is powered by advanced technology and automation, robust...


  • Petaling Jaya, Malaysia NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Accounts Receivable

    7 months ago


    Petaling Jaya, Malaysia AICPA Full time

    **About the Role**: You will provide financial, transactional and administrative services to ensure efficient, and accurate delivery of accounts receivable activities across the entire Association. **This is a 12-month FTC role, **and you will report to Manager - Accounts Receivable **You Will**: - Research and submit invoice, credit and refund requests. -...

  • Account Management

    7 months ago


    Petaling Jaya, Malaysia TopNotch Full time

    About the Assignment: Account Coordinator The Core Objectives: 1. Provide support to the RTR Team in delivering professional and consistent service to stakeholders in resolving inquiries relating to RTR and enhancing the effectiveness of the team. Essential Experience / Criteria: 1. Ensure the accuracy, timeliness & efficiency of the RTR function based on...


  • Petaling Jaya, Malaysia Lifework HR Services Sdn Bhd Full time

    Job Responsibilities: - Monitor and analyze ticketing issues status and vendor SLA - To work within a ticketing system and create documentation for new processes - To manage and responsible to all ITS related incidents logged into ticketing system - To ensure team members log tickets on any support request and close the ticket upon issue resolved - Be...

  • Operation Lead

    7 months ago


    Petaling Jaya, Malaysia MOTOR EXPRESS DELIVERY SDN BHD Full time

    **Job Highlights** - New Logistic Model: Creating local delivery eco-system - Future Prospect: Promotion to higher level as we're expanding - Future Prospect: 1 state 1 branch, managerial talent is needed As the Operation Lead of MOTOREX Selangor Branch, you're responsible to make sure everything relevant to daily operation go smooth. (1) Manpower...

  • Move Coordinator

    6 days ago


    Petaling Jaya, Malaysia Rambricks International (M) Sdn Bhd Full time

    Move coordinators envision all the activities required for a successful moving. They receive briefings from the client and translate them in actions and activities that assure a smooth, competitive, and satisfactory moving. R7 was built on the foundations of quality, accountability and efficiency! We have worked tirelessly over the last 10 years to live up...


  • Petaling Jaya, Malaysia Avensys Consulting Sdn Bhd Full time

    KEY RESPONSIBILITIES * - Client Deliver Manager for Enterprise clients - Incident escalation point for Client - Maintains an overall regular view of all incidents impacting the customer - Drives the delivery of remedial actions and recommendations - Ensures timeline and consistent delivery of all service management capabilities. - Ensures all SLAs are met...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    **KEY RESPONSIBILITIES** - Client Deliver Manager for Enterprise clients - Incident escalation point for Client - Maintains an overall regular view of all incidents impacting the customer - Drives the delivery of remedial actions and recommendations - Ensures timeline and consistent delivery of all service management capabilities. - Ensures all SLAs are met...

  • Sales Coordinator

    9 months ago


    Petaling Jaya, Malaysia Fire Fighter Industry Sdn Bhd Full time

    As a Sales Coordinator, you play a crucial role in our sales team's success, ensuring that everything runs smoothly. You'll create quotes, invoices, and delivery orders, and provide sales coordination and support. With your attention to detail and organizational skills, you'll also help the sales team prepare regular reports. This is an engaging role, and we...

  • Accounts Coordinator

    7 months ago


    Petaling Jaya, Malaysia OPTIMUM INFOSOLUTIONS (M) SDN BHD Full time

    . Minimum 2 - 3 years of working experience in a similar capacity 2. Experiences in general ledger month-end processes 3. Shared services experience is an advantage 3. Proficient in the Oracle system is an advantage 4. Language proficiency - minimum good spoken & written English 5. For fresh graduates, minimum 3.50 / 4.00 GPA, Bachelor's Degree in...

  • Sales Coordinator

    1 week ago


    Petaling Jaya, Malaysia iMinTech Full time

    **Role and Responsibilities**: - Efficiently process orders and coordinate deliveries - Be involved with the entire sales operations process, from issuing invoice, navigating customer to payment platform, issuing sales order, purchase orders and other trade-related documents. - Responsible for shipment arrangement and inventory management (including...