Service Ambassadors

4 weeks ago

Kuala Lumpur, Malaysia CBRE Full time

**Service Ambassadors**

**Job ID**
- 166487**Posted**
- 08-May-2024**Service line**
- GWS Segment**Role type**
- Full-time**Areas of Interest**

Building Management, Customer Service, Facilities Management, Property Management

**Location(s)**

Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

**Job Details**:

- Location: Midvalley, Kuala Lumpur- Working Hour: Monday to Friday, 8.30 am to 5.30 pm**About the Role**:
As a Service Ambassadors, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

**What You’ll Do**:

- First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
- Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
- Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
- Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
- Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
- Review customized client materials to ensure they follow brand guidelines.
- Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
- Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
- Follow specific directions as given by the manager and work under mínimal supervision.
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
- Impact own team and other teams whose work activities are closely related.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
- Evaluate and communicate unusual and/or complex content in a concise and logical way.

**What You’ll Need**:

- High School Diploma or GED with 3-4 years of job-related experience.
- A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Advanced organizational skills with an inquisitive mindset.

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