Customer Operations Associate
4 weeks ago
**About Us**
Siena Health is a Singapore-based healthcare company that focuses on making quality healthcare accessible and simple for all. We have thousands of satisfied customers and are pleased to be one of the highest-rated digital healthcare platforms. You will be joining a dynamic healthcare company that provides ample opportunity for growth.
At Siena Health, the Customer Service Operations Executive is responsible for a key part of our daily operations and ensuring customers get their medications and purchases on time. You will be intimately involved with handling customer inquiries and requests, as well as helping to make sure our over-the-counter (OTC) products are packed and sent out on time.
Salary will be commensurate with experience and qualifications.
**Responsibilities**
- Ensure daily operations of medical consults and subsequent follow-ups are handled smoothly
- Work closely with marketing and business development to feedback on new areas of treatment and products we can explore
- Any other ad-hoc duties assigned when appropriate
**Requirements**:
- Excellent communication and coordination skills
- Ability to learn fast and proactively seek solutions while maintaining a calm disposition - Able to commit to rotational working hours (2 shifts: 8:30am - 6pm & 10am - 7:30pm)
- Fluent in English with strong written and verbal communication skills. Being able to speak another language is a plus
- At least 1-2 years of relevant working experience in providing customer service is preferred
- Having experience as a pharmacist in Malaysia is a plus
- Role is full time-based in Singapore
**Job Types**: Full-time, Permanent
**Salary**: RM4,500.00 - RM7,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
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