06 - Customer Program Management Associate

6 months ago

Johor Bahru, Malaysia Celestica Full time

Req ID: 119041
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru

**General Overview**:
**Functional Area**: OPS - Operations
**Career Stream**: CPM - Customer Program Management
**Role**: Associate
**SAP Short Name**: ASS
**Job Title**: Customer Program Management Associate
**Job Code**: ASS-OPS-CPM
**Job Level**: Band 06
**Direct/Indirect Indicator**: Indirect

**Summary**:
Entry level during which an employee receives both functional and organizational training under close supervision. Incumbents carry out assignments within well-defined practices, procedures and policies. Works independently on details of assignments, and has limited decision-making authority; most decisions are made or guided by the immediate supervisor. Decisions/actions may have an impact on the department's/divisions goals. Works under close Supervision and requires direction on how assignments are to be executed; begins to put forward ideas on how work assignments are completed. Establishes cooperative relationships to work effectively with colleagues; supports others and participates as a team member, and takes responsibility for own work commitments. Interacts directly with immediate supervisor, co-workers and team members; engages in routine exchanges of information; interactions with external contacts, if applicable, would be monitored.

**Detailed Description**:
Performs tasks such as, but not limited to, the following:

- Act as primary contact to customer
- Co-ordinate ECO activities with customer and internal team
- To work closely with MPS / CFT team to ensure optimized OTTR (On Time To Request) & revenue

performance.- Monitors accounts from initiation through delivery, co-ordinate, interface with customers on technical or

other business matters- Co-ordinates internally with Pricing Team and CFT for effective price cut-in and quote proposal to

customer.- Ensure flawless launch of new customer initiatives or project plan.

**Knowledge/Skills/Competencies**:

- Preferrably with at least 2 years of working experience, especially in an EMS environment
- Strong background in SCM will be an advantage
- Good interpersonal skills for effective communication at all levels, including with senior management, customers, suppliers and factory personnel
- Numerically inclined with strong logical thinking and business acumen
- Working knowledge of SAP is preferred

**Physical Demands**:

- Duties of this position are performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
- Above demands are carried out within the local existing Health and Safety guidelines

**Typical Experience**:

- Zero to two years of relevant experience.

**Typical Education**:

- Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
- Educational Requirements may vary by Geography

**Notes**:
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

**COMPANY OVERVIEW**:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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