Subject Matter Expert

3 weeks ago


Kuala Lumpur, Malaysia Upstream BPO Sdn Bhd Full time

Identifying and capitalizing on opportunities to collaborate with related department to identify their needs and develop tailored KM strategies
- Designing data collection materials and conducting key informant interviews, focus group discussions, and surveys to determine knowledge needs of primary and intermediary audiences
- Contributing to the design and implementation of tailored KM strategies according to needs assessment results
- Documenting field program experiences and lessons learned
- Communicating with partners and local networks to support the needs of the project and to promote KM
- Writing and editing technical reports and tailoring messages for relevant audiences.

Requirement
- 2-3 years of experience as a Knowledge based officer in Contact Centre environment
- Excellent verbal, written and presentation skill
- Need to have IT background at least Diploma

**Salary**: RM2,500.00 - RM3,000.00 per month

**Job Types**: Permanent, Contract
Contract length: 12 months

Pay: RM2,300.00 - RM3,200.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)


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