Ntb Case Management, Associate

2 weeks ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

HSBC serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. The Wholesale COO team applies a balance of intellectual and technical strength, people skills and values-based leadership to engage and constructively challenge the business with critical thinking and innovative insights that yield valuable new approaches to the way we do business.

We are currently seeking an experienced professional to join this team in the role of **NTB Case Management, Associate**

**Principal Accountabilities**:

- To provide support to the RM in delivering a relationship management service which provides value-added advice and guidance to customers, prospects and professionals.
- Deliver all aspects of the operating plan, with emphasis on the recognition, monitoring & mitigation of both operational & financial crime risk
- Closely manage the cost profile of the area to ensure an appropriate return on any investment, and continuous improvement in efficiency and productivity
- Initiate & monitor Improvement Plans at both centre & CM level, to create a culture which drives continuous improvement through open & honest feedback and coaching
- Provide the support required by the RM/IRM in ensuring we identify customer needs and assist in the delivery of solutions, products and services appropriate to meet customer need
- Take personal ownership of the customer experience, and ensure all team members take personal responsibility for managing their customers’ total relationship with HSBC
- Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
- Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements
Requirements

**Requirements**:

- Knowledge of the Commercial Banking market both globally and specifically relating to the local environment, including the competitive landscape, with a detailed knowledge of competitor propositions.
- Honed analytical skills, with a strong emphasis on credit and operational risk
- Visible and motivational leadership, ability to influence others
- Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues
- Enthusiasm for collective management and the need to drive behavioural change, with an absolute intolerance of mediocrity
- Ability to effectively plan and organise, with tenacity to drive through results
- Innovative with a flair for solving problems
- Commercial acumen
- Working knowledge of CMB’s proposition / product capabilities
- Working knowledge of HSBC Group capabilities
- Degree holder preferred
- Relevant commercial sales management experience
- Preferably mandarin speaker

**You’ll achieve more at HSBC.**

Issued by HSBC Bank Malaysia Berhad

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