Case Specialist
5 months ago
**About t****he Company**
Our client is a global medical and travel security services company. They p***rov***ide assistance to organizations and individuals around the world. Our client specializes in health and security risk management, offering a range of services to help clients navigate and respond to various challenges while traveling or working abroad.
- Job Responsibilities
- Manage cases in line with the key directive of Assist First, Verify Later
- Demonstrate a can do and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
- Demonstrate an understanding of all key clients Operations and Billings Procedures
- Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
- Manage cases in line with the key directive of Assist First, Verify Later
- Manage cases with a view to moving them forward in the best interests of the member and client
- Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients.
- To be the first point of contact for members, end users, clients, service providers and colleagues
- Ensure incoming calls are answered promptly, appropriately and courteously.
- Ensure inbound requests are handled in timely efficient manner
- To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
- Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
- Escalate cases and requests as per company protocols
- Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
- Organise the full range of medical and security services for clients, utilising the internal resources of the company and external correspondents where necessary
- Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members.
- Positively promote the company to other organisations.
- Carry out any other reasonable duties as requested by the manager.
- Work as part of a 24/7 shift pattern.
- Participate in the development and maintenance of a safe and healthy workplace.
- Undertake all mandatory OH&S training as required.
- Comply with any reasonable instructions, policies, procedures or safe work practices given by the company in adhering to safe work procedures.
- Co-operate with management in its fulfilment of its legislative obligations.
- Take reasonable care to ensure their own health and safety and the safety of others.
- To report any injury, hazard or illness as soon as possible to their supervisor.
- Requirements
- Customer Service in call centre is preferred.
- Good customer service skills
- Ability in planning and organizing
- Good command in English written and verbal communication skills
- Written and spoken English.
- Able to speak a second language is an advantage
- 12 hours in a shift with 16 work days in a month
Remuneration
RM 4,000 - RM 5,000
**Consultants in Charge**
**Salary**: RM4,000.00 - RM5,000.00 per month
Schedule:
- Holidays
- Weekend jobs
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 2 years (preferred)
**Language**:
- English (preferred)
- Mandarin (preferred)
-
Staff Nurse
5 months ago
Kuala Lumpur, Malaysia Ohana Specialist Hospital Full time**Ohana Specialist Hospital Vacancy** Area: 1. Inpatient/ Ward 2. Outpatient/ Specialist Clinic 3. Emergency 4. Operation Theatre 5. Critical Care 6. Midwifery 7. Radio Imaging Duties & Responsibilities: 1. Adheres to all policies and procedures, Nursing Standard and Code of Ethics. 2. Demonstrate knowledge of principles, method, and technique of...
-
Gbs - Employee Relations Specialist
5 months ago
Kuala Lumpur, Malaysia Kerry Full time**About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...
-
Collections Specialist
5 months ago
Kuala Lumpur, Malaysia IWG Full time**Collections Specialist** This job is for you if you have the following; - Excellent communication skills. - Determination and resilience. - Previous experience in a credit control or phone-based customer service job. We offer hybrid work, a competitive salary and commission based on success. **What you will do** - Collect payments from customers. -...
-
Investigation Specialist
5 months ago
Kuala Lumpur, Malaysia Dawli Full timeInvestigation Specialist Background **Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a...
-
Risk Operation Specialist
5 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Fraud Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Analysis Risk Management Assessment of Risk Risk and Complaince risk management, Risk Functions - **Minimum Skills to Hire**: **Preferred Requirements** -...
-
IT Infrastructure Specialist
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Azeus Systems Limited Full timeAzeus Convene is a multi-award winning meeting and collaboration solution for Boards and Leadership Teams.As an IT Infrastructure Specialist at Azeus Systems Limited, you will design and implement systems architectures to ensure robust security frameworks. Your key responsibilities include leading and coordinating with systems administrators and project team...
-
Technical Support Center Specialist
6 months ago
Kuala Lumpur, Malaysia BD Full time**Job Description Summary**: - We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...
-
Technical Specialist
5 months ago
Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time**ROLE: TECHNICAL SPECIALIST** - Liaise with Level 2 and vendor on CR/ Bug Fix. Able to analyze problem and provide long term solution with short term mitigation plan. - Provide findings and propose solutions to system issues when needed. - Conduct code review, test case review to maintain the code and service quality. - Recommend improvements, security...
-
Quality Assurance Specialist
5 months ago
Kuala Lumpur, Malaysia Primitive Technology Sdn Bhd Full time**Overview** We are looking for a detail-oriented and experienced Quality Assurance (QA) Specialist to join our team. As a QA Specialist, you will be responsible for ensuring the quality and functionality of our software products by conducting thorough testing, identifying and resolving issues. Your role is crucial in delivering high-quality, reliable, and...
-
Operations Support Specialist
6 months ago
Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time**THE OPPORTUNITY** Our partner, a leading global InsureTech who has been providing small businesses with the simplest way to get their business insurance sorted, is hiring for **Operations Support Specialist** to be part of their Manila team! The team opened its doors in 2008 and now operates in Australia, the US, and New Zealand. Working closely with the...
-
Gbs - Employee Relations Specialist (Europe)
5 months ago
Kuala Lumpur, Malaysia Kerry Full time**About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...
-
Employee Relations Specialist
5 months ago
Kuala Lumpur, Malaysia Kerry Full time**About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...
-
Junior Test Case Executor
5 months ago
Kuala Lumpur, Malaysia Luxoft Full time**Project** Description**: Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants to be part of the project The Technology and Operations function is comprised of five teams of specialists with distinct capabilities:...
-
Cx Specialist Japanese Speaker
6 months ago
Kuala Lumpur, Malaysia EVA Global Full time**EVA Global is hiring a Japanese** **Speaker** **Customer Service Specialist.** EVA Global is the leading electric vehicle managed services provider committed to maximizing the reliability, availability and accessibility of your charging network. We are the industry’s partner of choice for maximizing charger uptime and utilisation. With our API-first...
-
Cx Specialist Tagalog Speaker
6 months ago
Kuala Lumpur, Malaysia EVA Global Full time**EVA Global is hiring a Tagalog Speaker** **Customer Service Specialist.** EVA Global is the leading electric vehicle managed services provider committed to maximizing the reliability, availability and accessibility of your charging network. We are the industry’s partner of choice for maximizing charger uptime and utilisation. With our API-first...
-
Merchant Renewal Specialist
2 months ago
Kuala Lumpur, Malaysia Qashier Pte Ltd Full timeMerchant Renewal Specialist About the job Merchant Renewal Specialist Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data? Want to be part of the fastest-growing startup at the intersection of Retail, Fintech, and Data? Qashier is looking for a **Merchant Renewal Specialist** to support our growth! We...
-
Cx Specialist Bahasa Indonesia Speaker
6 months ago
Kuala Lumpur, Malaysia EVA Global Full time**EVA Global is hiring a** **Bahasa** **Indonesian** **Speaker** **Customer Service Specialist.** EVA Global is the leading electric vehicle managed services provider committed to maximizing the reliability, availability and accessibility of your charging network. We are the industry’s partner of choice for maximizing charger uptime and utilisation. With...
-
Specialist, Regulatory Affairs
5 months ago
Kuala Lumpur, Malaysia Organon Full time**Responsibilities**: The Specialist is responsible for all PV and RA submission requirements and PV activities for their assigned product portfolio as applicable (medical device and pharmaceutical products. The Specialist collaborates with colleagues to ensure compliance with local laws and regulations, including backing up colleagues and adjusting...
-
Technical Support Center Specialist
5 months ago
Kuala Lumpur, Malaysia BD Full time**Job Description Summary**: This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms...
-
Kyc Specialist
5 months ago
Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**Job Descriptions**: - Complete comprehensive reviews of incoming customer onboarding cases - Reviewing KYC documents obtained from the customer, utilizing our validation tools and reputable sources to verify the AML documentation. - Requesting appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete per our...