Case Specialist

2 weeks ago

Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

**About t****he Company**

Our client is a global medical and travel security services company. They p***rov***ide assistance to organizations and individuals around the world. Our client specializes in health and security risk management, offering a range of services to help clients navigate and respond to various challenges while traveling or working abroad.
- Job Responsibilities
- Manage cases in line with the key directive of Assist First, Verify Later
- Demonstrate a can do and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
- Demonstrate an understanding of all key clients Operations and Billings Procedures
- Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
- Manage cases in line with the key directive of Assist First, Verify Later
- Manage cases with a view to moving them forward in the best interests of the member and client
- Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients.
- To be the first point of contact for members, end users, clients, service providers and colleagues
- Ensure incoming calls are answered promptly, appropriately and courteously.
- Ensure inbound requests are handled in timely efficient manner
- To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
- Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
- Escalate cases and requests as per company protocols
- Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
- Organise the full range of medical and security services for clients, utilising the internal resources of the company and external correspondents where necessary
- Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members.
- Positively promote the company to other organisations.
- Carry out any other reasonable duties as requested by the manager.
- Work as part of a 24/7 shift pattern.
- Participate in the development and maintenance of a safe and healthy workplace.
- Undertake all mandatory OH&S training as required.
- Comply with any reasonable instructions, policies, procedures or safe work practices given by the company in adhering to safe work procedures.
- Co-operate with management in its fulfilment of its legislative obligations.
- Take reasonable care to ensure their own health and safety and the safety of others.
- To report any injury, hazard or illness as soon as possible to their supervisor.
- Requirements
- Customer Service in call centre is preferred.
- Good customer service skills
- Ability in planning and organizing
- Good command in English written and verbal communication skills
- Written and spoken English.
- Able to speak a second language is an advantage
- 12 hours in a shift with 16 work days in a month

Remuneration

RM 4,000 - RM 5,000

**Consultants in Charge**

**Salary**: RM4,000.00 - RM5,000.00 per month

Schedule:

- Holidays
- Weekend jobs

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)

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