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Enterprise Billing Resolution Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full time

Starhub Ltd is a critical function of the Enterprise Business Group, and the Enterprise Billing Dispute Specialist plays an integral role within the Sales Ops team.

Responsibilities:
  1. Investigate reasons for non-payment and rejection of invoices from assigned customers to resolve billing disputes.
  2. BUILD STRONG RELATIONSHIPS WITH CUSTOMERS through direct liaison on any queries/issues related to billing.
  3. Collaborate with internal stakeholders (EBG PMO, ICT team, SHINE, MSOC, SSOPs, Sales account teams, Sales Ops team, Finance Billing team, Credit and Collection team) to investigate and fix rejections for resubmission by the invoicing team.
  4. Raise waivers or credit notes for customer dispute cases when necessary.
  5. Accurately maintain and update records and tracking of all billing cases in a timely manner.
Required Qualifications
  1. Diploma in Finance or equivalent
  2. 1-2 years of experience in a related field such as accounting or finance