Incident and Problem Resolution Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full time

We are seeking a skilled Incident and Problem Resolution Specialist to join our team at Lenovo. In this role, you will be responsible for the effective management of our IPC management processes, promoting best practice and ensuring compliance with ITIL standards.

About the Role

This position requires strong leadership skills, technical knowledge of IT infrastructure, networks, applications, and systems, and excellent communication skills.

You will work closely with delivery and operational teams to ensure Change Management processes are running efficiently and effectively.

  • Responsible for managing incident (including Major incidents), problem and change management practices, ensuring that communications, triage, functional escalation, and service resolution are all managed with appropriate urgency, care, and professionalism.
  • Maintain and perform continual service improvement of associated policies, process, and procedures.

You will:

  • Develop and provide incident, problem and change management information and reports for the Delivery and Operations Leadership Team and the IT Director and wider Senior Exec Team.
  • Excellent communications skill in Cantonese (must), English, Mandarin.


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