Incident Resolution Lead
6 days ago
Job Requirements
We are seeking an experienced Incident Resolution Lead to join our team at Cognizant. As a key member of our technical operations team, you will play a critical role in ensuring the reliability and performance of our systems.
About Us
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our fast-changing world.
Key Responsibilities:
- Develop and implement incident management strategies to ensure rapid resolution and minimize downtime.
- Diagnose complex technical issues and lead cross-functional teams to resolve them efficiently.
- Collaborate with development, network, and release operations teams to ensure seamless integration and communication.
- Stay up-to-date with industry trends and emerging technologies to improve incident management capabilities.
- Document and analyze post-incident reviews to identify areas for improvement and implement changes.
- Lead capacity planning efforts to ensure adequate resources are allocated to meet business needs.
- Foster strong relationships with stakeholders to ensure effective communication and issue resolution.
- Develop and maintain knowledge of various technical domains, including networking, security, and cloud computing.
About Cognizant
Cognizant engineers modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life.
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