Incident Resolution Specialist
4 days ago
We are seeking a seasoned IT professional to join our team as an Incident Resolution Specialist. In this role, you will be responsible for managing and resolving complex technical issues that arise within our organization.
Responsibilities
Your key responsibilities will include:
- Maintaining quality handling of Jira tickets, from creation to closure.
- Facilitating the PIR or Post-Incident Review and writing the Incident Report.
- Awareness of production activities and understanding the impact of all project deployments and change implementations on both technical and business KPIs.
Requirements
To succeed in this role, you will need:
- A bachelor's degree in computer science or a related field.
- Relevant experience in incident management, change, and problem management processes.
- Expertise in ITIL methodologies and end-to-end support.
What We Offer
In return for your expertise, we offer a competitive basic salary, performance-related bonus, annual leave, medical leave, and comprehensive medical and hospitalization coverage.
-
Incident and Problem Resolution Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full timeWe are seeking a skilled Incident and Problem Resolution Specialist to join our team at Lenovo. In this role, you will be responsible for the effective management of our IPC management processes, promoting best practice and ensuring compliance with ITIL standards.About the RoleThis position requires strong leadership skills, technical knowledge of IT...
-
Incident Resolution Expert
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OneConnect Financial Technology Full timeJob DescriptionWe are seeking an Incident Resolution Expert to join our team at OneConnect Financial Technology. In this role, you will be responsible for investigating and diagnosing incidents to restore failed IT Services quickly. You will also assign incidents within a group or division and determine if escalation is required. Additionally, you will...
-
Incident Resolution Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full timeJob RequirementsWe are seeking an experienced Incident Resolution Lead to join our team at Cognizant. As a key member of our technical operations team, you will play a critical role in ensuring the reliability and performance of our systems.About UsCognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine...
-
Incident Management Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Inc. Full timeWe are seeking a highly skilled Incident Management Specialist to join our Infrastructure team, dedicated to ensuring business continuity and efficiency in operations.Key ResponsibilitiesRecord, categorize, prioritize, and track incidents to ensure timely resolution.Participate in post-incident reviews, assisting in creating reports on incidents and their...
-
Incident Management Specialist
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ezypay Pty Full timeAbout the role:To ensure the effective and efficient management of incidents within an organization, aiming to restore normal service operations as quickly as possible with minimal disruption to business operations by connecting the right people together and managing the incident until resolution and keeping all relevant parties updated.As an Incident...
-
Incident Management Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Orange Business Full timeAs an Incident Management Specialist with Orange Business, you will play a critical role in ensuring the seamless delivery of network services to our customers. This includes coordinating all moves, adds, and changes on customer network connections, conducting technical feasibility studies, and overseeing end-to-end change management.Key...
-
Incident Response Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Upscale Sdn Bhd Full timeAbout the JobAccountabilities:Analyze and respond to security incidents in a timely and effective manner.Develop and maintain playbooks and knowledge base to minimize security incident impact.Collaborate with internal teams to ensure effective incident response and communication.Stay up-to-date with emerging threats and technologies to enhance our security...
-
Incident Response Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia S-RM Intelligence and Risk Consulting Full timeS-RM Intelligence and Risk Consulting is a global intelligence and cyber security consultancy seeking an Incident Response Specialist to join our Cyber Security Team in Kuala Lumpur.Job DescriptionThis exciting role involves working on a variety of casework, responding to incidents for both public and corporate clients. You will have opportunities to broaden...
-
Incident Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Full timeWe are seeking an enthusiastic Incident Management Analyst to join our Infrastructure team, dedicated to ensuring continuity and efficiency in business operations. This role is ideal for individuals passionate about developing their skills in incident management, contributing to incident resolution, and supporting a reliable...
-
Incident Response Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lpstech Full timeAbout UsLPS Tech is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.We own what we say, we do what we say, and we WOW our customers. Our continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for...
-
Dispute Resolution Specialist
9 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Latestlaws Full timeResponsibilitiesThe Dispute Resolution Specialist will be responsible for developing and implementing dispute resolution strategies for the Latestlaws team. This individual will work closely with the Mediation Competition Team Lead to ensure the successful execution of the competition.If you have a strong background in dispute resolution and excellent...
-
Incident Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Full timeWe are seeking an enthusiastic Incident Management Analyst to join our Infrastructure team, dedicated to ensuring continuity and efficiency in business operations. This role is ideal for individuals passionate about developing their skills in incident management, contributing to incident resolution, and supporting a reliable infrastructure....
-
Incident Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Inc. Full timeWe are seeking an enthusiastic Incident Management Analyst to join our Infrastructure team, dedicated to ensuring continuity and efficiency in business operations. This role is ideal for individuals passionate about developing their skills in incident management, contributing to incident resolution, and supporting a reliable...
-
Incident, Problem
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...
-
IT Incident Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full timeThe Responsibilities of the Role:Always on top of any major incident and oversee the entire process from detection to resolution.Facilitate bridge calls with relevant teams during major incidents and potential critical issues.Maintains quality handling of Jira tickets, from creation to closure.Constant follow up on open tickets as necessary.Facilitate the...
-
Production Incident Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Net2Source Inc. Full timeAs a Production Incident Manager at Net2Source Inc., you'll be responsible for managing and resolving production incidents, performing system health checks, and collaborating with development and infrastructure teams to ensure seamless system performance.About the RoleThis is an exciting opportunity to work in a fast-paced environment where no two days are...
-
Security Incident Response Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full timeAbout UsCIMB is a leading financial institution that prioritizes the security of our customers' data. We are committed to providing a safe and secure environment for our customers to conduct their financial transactions.We are seeking a highly skilled Security Incident Response Specialist to join our team. The successful candidate will be responsible for...
-
Senior Cybersecurity Incident Responder
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia S-RM Intelligence and Risk Consulting Full timeS-RM Intelligence and Risk Consulting is a renowned global firm specializing in cybersecurity and intelligence consulting. Our talented professionals work collaboratively to provide cutting-edge solutions that meet the evolving needs of our clients.About This OpportunityWe are looking for a seasoned cybersecurity professional to join our APAC Incident...
-
Incident Change Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Orange Business Full timeOrange Business WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaDeliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams.Implement and coordinate the simple and standard changes & get the complex changes activated in...
-
IT Security Incident Responder
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cyber Crime Full timeAbout This RoleThis role offers an exciting opportunity to join our Cyber Crime team and contribute to our mission of protecting businesses from cyber threats.As a Senior IT Security Specialist, you will be responsible for handling security incidents, providing level two (L2) support, and collaborating with cross-functional teams to develop effective...