Assistant Manager, Training Support

6 days ago


Petaling Jaya, Malaysia Grab Full time

Job Description:
Get to know the Role:

- Assist to manage a team to ensure daily operations at the Grab Driver cum Training Centre runs smoothly.
- Work hand in hand with MY Operations to ensure Grab Drivers/Partners issues are resolved in timely manner.

The day-to-day activities:

- Functional - Ensure on-time and smooth operations of training/walk-in centre at all times.
- Coordinate training related matters among MY Operations for both KV & OC teams
- Ensure all verbal/written queries are handled in professional manner.
- Conduct driver training/briefing where applicable.
- Ensure office compound is kept tidy and all systems (AC, AV) are in working order.
- Ensure team adhere to SOP pertaining to partner-support operations.
- Plan and execute process improvement.
- Customer - Provide courteous service in professional manner at all times.
- Assist team member to investigate/dandle or escalate driver/partner issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner
- People - Adhere to instructions from Supervisor and manage team
- Others - Any other duties assigned to you by your Supervisor

The must haves:

- Diploma
- Process-oriented, Presentation Skills, ability to converse in English and Bahasa Malaysia, Excel/Powerpoint
- Customer Service, creative problem solving, people management skills
- 3-4 years of supervisory experience is required


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