Team Member Auction

7 months ago


Kuala Lumpur, Malaysia RHB Bank Berhad Full time

To expedite sales of the auction of both Mortgage & Auto Finance
- Follow up with Auctioneers to ensure that monthly target sets are met
- To follow up with solicitors and legal teams for cases ready for auction.
- To ensure timely submission & accuracy of all reports to CL.
- To ensure complaints are resolved within the stipulated turnaround time.
- To ensure strict adherence to all credit policies procedures, BNM guidelines, compliance & etc.
- Any other assignments given by the management from time to time as the Bank may deem fit
- To meet monthly KPI targets set by the Team Lead.
- To escalate to the Team Lead for any suspicious activities in the customer's account for further investigation
- To handle difficult customers tactfully, if unable to handle then escalate to the next level Immediately
- To assist the team leader in collecting data and accelerating sales
- To becomes a relief if the team leader not around

**Primary Objective**:

- To implement plan and auction strategies to meet recovery targets set by the Team Leader
- To manage individual work that is assigned
- Ensure daily and monthly targets are met.


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