Project Management

3 weeks ago


Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Drive commercial and operational structural directions for business growth and sustainability
- Take charge and assume the role of leading end-to-end East Malaysia operations, including identifying areas for improvement and implementing strategies to optimize cost, delivery time, and market reach
- Ensure the maintenance of key performance indicators (KPIs) for all East Malaysia operations processes, including cost, delivery time, market reach, loss rate, and more
- Spearhead projects and initiatives aimed at bridging gaps within each operational aspect, working closely with external stakeholders
- Facilitate seamless integration of new vendors throughout the entire process, negotiating competitive rates and improved delivery service level agreements (SLAs) to minimize platform shipping costs and enhance overall performance
- Lead overall project planning and tracking of milestones across all workstreams to achieve the desired business outcomes, including establishing clear communication to ground operations to ensure operational feasibility and success

**Requirements**:

- At least five (5) years of working experience in the related field, preferably with experience in commercial and operations
- Experience in performing strategic analysis and performance reporting
- Experience in establishing structured processes
- Able to work independently in a complex and diverse environment
- Good communication skills in Bahasa Melayu and English


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