Tour Planner

We are searching for a driven and detail-oriented travel planner to join our fantastic agency. As a travel planner, you will deal directly with clients, booking hotels, flights, and excursions, and arranging suitable transportation for them. You should adopt a customer-centric approach and be willing to answer all questions and queries in a professional manner.

Job Responsibilities:

- Stay up-to-date with tourism trends.
- Responding, assisting and advising clients on private tours inquiries.
- Obtaining information from clients and helping to design a personalized travel itinerary that suit clients’ needs, interests and budgets.
- Accounting for mobility and medical needs during each phase of the trip planning process.
- Conducting research, which may include destinations, hotels, activities, and restaurants.
- Preparing quotations for clients' personalized private tours.
- Explaining flight, transportation, and accommodation options to clients.
- Making recommendations regarding travel safety, visas, and immunizations.
- Up-selling, when appropriate, by informing clients of additional services, such as travel insurance, or upgraded seats/accommodations.
- Ensuring that clients pay the deposit before commence with bookings.
- Booking excursions, flights, hotels and guides, as well as arranging transport according to client specifications.
- Updating and recording all client and bookings information on the database.
- Answering all clients’ questions in a timely manner.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Resolve customers' travel issues and complaints during or after the tour.
- Meet sales targets and profit goals.
- Maintaining a high degree of professionalism and maintaining client confidentiality.

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Flexible hours

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- tour planning: 2 years (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)