Tour Operation Executive

1 week ago

Kuala Lumpur, Malaysia Easy Europe Holidays Sdn Bhd Full time

Job Responsibilities:

- Conducting research and comparison, which may include destinations, hotels, flights, restaurants, entrances and services.
- Checking the availability of accommodation, flights or transportation on the customers’ desired travel dates.
- Negotiating the best rates with hotels, airlines, suppliers, rental companies, tour guides, and restaurants.
- Booking excursions, flights, hotels, guides and entrances, as well as arranging transport according to the itinerary finalized by the tour planner.
- Providing support to customers who may need to amend, upgrade or cancel a reservation.
- Answering any questions customers might have about the reservations.
- Sorting out any issues that may arise with bookings or reservations.
- Updating and recording all bookings information on the database.
- Monitoring the bookings' deadlines, cancellation policy, payment, and penalties.
- Arranging and allocating the flight seats, hotel rooms, and meals for customers, and preparing the required lists or documents for hotels, airlines, suppliers, and restaurants prior to the tour.
- Prepping the required documents and brief the Tour Manager before tour departures.
- Collecting and filing the invoices and receipts for all bookings.
- Getting feedback from the Tour Manager for improvements on future tours' reservations.
- Forward all clients’ addressing complaints or feedback to hotels, suppliers, restaurants after the tour.
- Perform office-based administrative duties whenever required.

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you able to work in office (Solaris Mont Kiara, KL)?
- Do you own a car to travel to work?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Tour Related: 1 year (preferred)
- Reservation Handling: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

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