Tour Operations Manager

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia M.S Star Travel Agencies Sdn Full time

M.S. Star Travel Agencies Sdn Bhd is a renowned travel company dedicated to delivering exceptional tourism services. Our team of experts strives to create personalized and memorable experiences for our clients. With a commitment to excellence, we aim to become the leading player in the travel industry.

Job Role:

The Tours Manager will lead a team of tour consultants to achieve departmental goals. Key responsibilities include ensuring accurate updates of work-in-progress bookings, maintaining customer inquiry records, and organizing weekly department meetings. The successful candidate will develop and monitor key performance indicators (KPIs) to improve team and departmental performance.

Key Responsibilities:
  • Lead and mentor a team of tour consultants.
  • Ensure accurate updates of work-in-progress bookings and maintain customer inquiry records.
  • Organise weekly department meetings to review progress and strategize for future initiatives.
  • Develop and monitor KPIs to improve team and departmental performance.

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