Tours Manager
7 days ago
M.S. Star Travel Agencies Sdn Bhd is a travel agency specializing in providing exceptional travel and tourism services. With a team of less than 50 dedicated employees, the company is committed to offering personalized and memorable travel experiences to its customers. Established with a mission to create unforgettable journeys for all travelers, M.S. Star Travel Agencies Sdn Bhd aims to be a leading player in the travel industry. The company's vision is to become the preferred choice for travelers seeking reliable and top-notch travel services. Their objectives include delivering high-quality travel packages, ensuring customer satisfaction, and promoting tourism in various destinations.
Job Description- Lead, mentor, and manage a team of tour consultants to achieve departmental goals.
- Ensure accurate updates of work-in-progress (WIP) bookings and maintain customer inquiry records in trackers.
- Organise weekly department meetings to review progress, provide feedback, and strategise for future initiatives.
- Develop and monitor key performance indicators (KPIs) to improve team and departmental performance.
- Foster a positive and collaborative work environment that encourages teamwork and innovation.
- Oversee the design, pricing, and execution of domestic and international tour packages to ensure they cater to client needs.
- Collaborate with the Product Development Team to select tour products and identify suppliers.
- Create and execute marketing strategies to promote tour products and boost customer engagement.
- Ensure timely and professional client communication via phone and email.
- Provide accurate information on travel-related matters, including airfares, itineraries, and tour packages.
- Monitor and analyse key performance metrics to ensure alignment with departmental goals and identify areas for improvement.
- Resolve internal and external conflicts to maintain smooth operations and excellent client relationships.
- Build and maintain relationships with local and international partners to ensure compliance and foster mutual growth.
- Manage the Tours Department budget, ensuring profitability and preparing financial reports for senior management.
- Mentor and train new team members to ensure effective integration and skill development.
- Stay updated on travel trends, new destinations, and emerging customer preferences.
- Ensure compliance with all travel industry regulations and safety standards.
- Prepare detailed reports on team performance, progress, and departmental developments.
- Minimum 8 years of experience in the tourism and travel industry, with at least 4 years in a leadership role.
- Bachelor's degree in Tourism, Hospitality, Business Administration, or related fields.
- Strong leadership, organisational, and communication skills.
- Proficiency in travel management software and tools.
- Demonstrated ability to develop KPIs, manage budgets, and drive operational excellence.
- In-depth knowledge of travel destinations and industry regulations.
- Competitive salary with performance-based increments.
- Opportunities for professional development, including training, seminars, and industry events.
- Exclusive travel discounts, including nett fares for personal and family travel needs.
- Flexible work culture with a casual dress code and flexible working hours.
- Medical cover, including a medical allowance and insurance benefits.
- A vibrant workspace featuring a collaborative and inclusive team culture, with team-building activities.
- Centrally located office for efficient commutes.
- Work-life balance with a five-day work week, annual leave, and performance bonuses.
-
Tour Sales Executive
3 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Parlo Tours Sdn Bhd Reg No Full timePosted 32 minutes ago • Closing 5 Apr 2025Fewer than 20 applicants. You still have a chanceMinimum RequirementsAchieve at least SPM educationFresh graduates are welcome to applyAble to speak in English and MandarinPassion for travelling the worldStrong Communication, Negotiation, and Interpersonal SkillsAbility to lead and manage groups...
-
Tour Operations Coordinator
4 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full timeJob DescriptionWe are seeking a skilled and experienced individual to join our team as a Tour Operations Executive. This role involves dealing with overseas DMCs, accommodation providers, and cruise line partners to ensure smooth tour operations.ResponsibilitiesBookings in cruise line booking enginesItinerary planning, costings, air tickets, ground...
-
Manager – People
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Holiday Tours Full timeManager- People & Culture (Performance)Job Role & PurposeAs Manager – People & Culture (Performance), you will be responsible for handling the full Performance Management System (PMS) cycle, managing core competencies, developing strategies for addressing poor performance, creating individual development plans, contributing to succession planning efforts,...
-
People Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Holiday Tours Full timeHoliday Tours seeks a People Manager to lead the full performance management system cycle, manage core competencies, develop strategies for addressing poor performance, create individual development plans, contribute to succession planning efforts, and manage discipline and industrial relations within the organisation.The ideal candidate will have experience...
-
HR Business Partner
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Holiday Tours Full timeWe are looking for an HR Business Partner to join our team at Holiday Tours. As an HR Business Partner, you will work closely with the leadership team to develop and implement strategies for addressing poor performance, creating individual development plans, contributing to succession planning efforts, and managing discipline and industrial relations within...
-
Assistant Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Luxury Tours (M) Sdn Bhd Full timeAs the Assistant Manager - Product Development (Inbound) at Luxury Tours (M) Sdn Bhd, you will play a pivotal role in shaping and enhancing the company's inbound travel offerings. Based in the vibrant city of Kuala Lumpur, this full-time position will see you spearheading the development of innovative and compelling travel packages that cater to the diverse...
-
Destination Management Specialist
4 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full timeRole OverviewThe successful candidate will be responsible for managing various aspects of tour operations, including supplier relationships, logistical coordination, and customer support.Managing tour bookings, cancellations, and changesCoordinating with suppliers to ensure seamless tour experiencesMonitoring and resolving any issues that may arise during...
-
Product Development Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Luxury Tours (M) Sdn Bhd Full timeAs a key member of the Luxury Tours (M) Sdn Bhd team, you will play a pivotal role in shaping and enhancing the company's inbound travel offerings. This full-time position is based in Kuala Lumpur and involves spearheading the development of innovative and compelling travel packages that cater to diverse customer needs.Key ResponsibilitiesConduct market...
-
Travel Business Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia M.S Star Travel Agencies Sdn Full timeOur TeamWe're seeking a talented Tours Manager to join our dynamic team! As a key member of our Tours Department, you will be responsible for leading, mentoring, and managing a team of tour consultants to achieve departmental goals. You will ensure accurate updates of work-in-progress bookings and maintain customer inquiry records in trackers.
-
Inbound Travel Solutions Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Luxury Tours (M) Sdn Bhd Full timeLuxury Tours (M) Sdn Bhd is seeking an experienced Product Development Manager to lead the creation of engaging and profitable inbound travel packages. Based in Kuala Lumpur, this role involves developing innovative solutions that cater to customer needs and exceed expectations.About the RoleYou will be responsible for researching market trends and customer...
-
Holiday Experience Manager
4 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full timeTour Operations RoleWe are looking for a detail-oriented and organized individual to join our team as a Tour Operations Executive.Assisting with itinerary planning and costingsBooking flights and accommodations through the GDS systemRecording business transactions and maintaining accurate recordsSupporting sales and departure teams for tour packagesThis is...
-
Travel Industry Professional
4 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full timeKey ResponsibilitiesThis is an exciting opportunity for a dedicated professional to join our company as a Tour Operations Executive.Dealing with suppliers to secure bookings and manage tour operationsCoordinating logistics for tour departures, including transportation and accommodationsMaintaining accurate records of business transactions and ensuring...
-
Tourism Marketing Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full timeAt Nirvana Asia, we are seeking a highly motivated and results-driven individual to join our team as a Tourism Marketing Manager. This exciting role will involve executing the marketing strategy for the MICE industry in Malaysia and Brunei, promoting incentive tours and corporate meetings in Korea.Key Responsibilities:
-
Sales Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BMC Travel Sdn Bhd Full timeJob ResponsibilityIncentive Sales Manager is providing information about travel destinations, custom make travel itineraries, obtain travel and accommodation reservations and register passengers at check-in and departure to Corp. Client.Tasks include:Write proposal and excellence presentation skills by obtaining information about the availability, cost and...
-
External Affairs Manager
5 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ogilvy Full timeWe are looking for an External Affairs Manager to join our team at Ogilvy.Key ResponsibilitiesDrafts sound, credible documents such as client memos, news releases, case studies, op-ed pieces, brochures, and collateral materials.Plan, prepare and execute events such as press conferences, media briefings, analyst meetings, and media tours.Preparing in-depth...
-
IT Infrastructure Management Professional
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Miki Travel Asia Full timeCompany OverviewMiki Travel Asia is a leading travel service provider, with over 50 years of experience in providing travel products across Asia. We supply our travel agent partners with tailor-made and package tours, MICE services in worldwide destinations, all backed by expert teams in key locations.We place technology and strong relationship building at...
-
Account Growth Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Infinity 8 Full timeRole Summary">This role involves developing business growth by engaging with clients, building relationships, and driving sales.">Key Responsibilities">Proactively engage with walk-in clients and conduct tours and presentations.Collaborate with the marketing team to implement in-house sales strategies.Achieve and exceed monthly and quarterly sales...
-
Customer Service Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BMC Travel Sdn Bhd Full timeJob OverviewBMC Travel Sdn Bhd is seeking a highly skilled Sales Manager to join our team. As a Sales Manager, you will be responsible for providing exceptional customer service and ensuring that all travel arrangements meet the highest standards.Key ResponsibilitiesDevelop and implement sales strategies to achieve business objectives.Provide detailed...
-
Performance Excellence Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Holiday Tours Full timeKey ResponsibilitiesHandle the entire Performance Management System (PMS) cycle, including goal setting, performance appraisal, feedback, and performance review discussions.Collaborate with department heads and managers to ensure alignment of individual and team goals with organisational objectives.Manage employee relations, addressing grievances, conflicts,...
-
Culture Leader
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Holiday Tours Full timeAbout the RoleWe are seeking a Culture Leader to join our HR team. As a key member of the team, you will be responsible for handling the entire Performance Management System (PMS) cycle, including goal setting, performance appraisal, feedback, and performance review discussions.You will collaborate with department heads and managers to ensure alignment of...