Manager – People

Manager- People & Culture (Performance)

Job Role & Purpose

As Manager – People & Culture (Performance), you will be responsible for handling the full Performance Management System (PMS) cycle, managing core competencies, developing strategies for addressing poor performance, creating individual development plans, contributing to succession planning efforts, and managing discipline and industrial relations within the organisation. Additionally, you will be involved in the implementation of a Human Resources Information System (HRIS) for the performance module to enhance efficiency and accuracy in performance-related processes.

Job Responsibilities

1. Performance Management System (PMS) Cycle: Handle the entire PMS cycle, including goal setting, performance appraisal, feedback, and performance review discussions. Collaborate with department heads and managers to ensure alignment of individual and team goals with organisational objectives. Monitor and track performance metrics and analyse performance data to identify trends and areas for improvement.
2. Core Competencies Management: Work with cross-functional teams to define and refine core competencies required for various roles within the organisation. Implement strategies to integrate core competencies into recruitment, training, and performance evaluation processes. Regularly assess and update core competency frameworks to reflect changing business needs.
3. Poor Performance Plan: Develop and implement a structured approach for addressing poor performance, including identifying root causes, providing coaching and feedback, and implementing performance improvement plans. Collaborate with managers to ensure consistent and fair implementation of the poor performance plan, while adhering to company policies and legal requirements.
4. Individual Development Plans: Collaborate with employees and their supervisors to create individual development plans that align with career aspirations and organisational goals. Identify relevant training and developmental opportunities to enhance employees' skills and competencies.
5. Succession Planning: Assist in the identification of high-potential employees and key talent within the organisation. Contribute to the development of succession planning strategies to ensure a pipeline of qualified candidates for critical roles.
6. Discipline and Industrial Relations: Manage employee relations, addressing grievances, conflicts, and disciplinary issues in compliance with company policies and legal regulations. Collaborate with HR and legal teams to ensure consistent application of disciplinary measures and resolution of industrial relations matters.
7. HRIS Implementation - Performance Module: Execute the implementation of an HRIS system for the performance management module. Collaborate with IT and HR teams to define requirements, configure the system, and ensure data accuracy. Train users and provide ongoing support for the HRIS performance module.
8. Be People & Culture Ambassador: Drive the purpose of making People & Culture one of the Competitive Advantages of business. Be part of the HR team to involve and support all HR initiatives in relation to creating meaningful employee experience, building talent capabilities and culture.

Job Specifications

1. MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION: University Degree or equivalent. HR Professional certifications and Certified Trainer are a plus.
2. RELATED EXPERIENCE: Experience in talent development and management. Experience in facilitating performance management sessions and workshops. Experience in transformation processes, open to change and leading change. Experience in handling PIP and disciplinary matters. Experience in leading HR digitalisation projects and driving transformation initiatives.
3. PERSON SPECIFICATION (ESSENTIAL): Purpose-driven and result-driven individual with clear objectives and knowledge of how to achieve them. Experience-driven individual who values every touchpoint of employee experience. Growth mindset with a can-do attitude, passionate about growing and leading positive changes. Extroverted, enjoys networking and making meaningful connections. Possesses common sense in making judgments and giving feedback. Confident, mature, and humble. Ability to sell and influence others. Ability to work independently and as part of a team. High energy individual who always goes the extra mile.

Benefits

• High reputable travel agency
• Flexi staff benefits
• Cross-functional & high growth culture

About Us

With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips. Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network.

Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T'ROKA by Holiday Tours—our luxury travel brand. T'ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.

Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others.

We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we'd love to hear from you:

• WOW: We deliver WOW in all we do.
• CHANGE: We embrace CHANGE enthusiastically.
• RELIABLE: We are RELIABLE and trustworthy.
• GROW: We pursue GROWTH and learning.

If this opportunity excites you and you would like to discover more, we would love to meet with you. At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.