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Customer Service Sales

4 weeks ago

Senawang, Malaysia RedRadar International (Recruitment Agency) Full time

Working Days: Monday - Saturday ( 9:00 AM - 7:00 PM )

Location: Senawang, Negeri Sembilan.

**Job Description**:
1) Memberikan sokongan pelanggan yang berkualiti melalui panggilan telefon, emel, atau saluran komunikasi lain.

2) Menyelesaikan pertanyaan pelanggan mengenai produk kecantikan, penggunaan, dan kesesuaian dengan keperluan kulit.

3) Menyelesaikan aduan atau masalah pelanggan dengan cekap, profesional, dan mesra pengguna.

4) Mengambil langkah-langkah yang diperlukan untuk memastikan kepuasan pelanggan.

5)Memproses pesanan pelanggan dengan teliti dan memastikan penghantaran produk dilakukan dalam masa yang tepat.

6) Mengendalikan pertanyaan mengenai status pesanan dan penghantaran produk.

7) Menyediakan maklumat terperinci mengenai produk kecantikan syarikat, termasuk kelebihan, cara penggunaan, dan bahan-bahan yang digunakan.

8) Memberikan nasihat dan panduan kepada pelanggan mengenai penjagaan kulit dan kecantikan.

9) Membina dan menjaga hubungan positif dengan pelanggan untuk meningkatkan kesetiaan pelanggan.

10) Mengumpul maklum balas pelanggan dan menyampaikannya kepada pengurusan untuk penambahbaikan produk dan perkhidmatan.

11) Memastikan jualan bulanan cawangan berjaya dicapai.

12) Merancang strategi jualan yang berkesan dan efektif untuk pertumbuhan jualan.

13) Memastikan kebersihan cawangan dan produk terjaga

14) Memastikan susunan produk adalah jelas dan menarik serta bersesuaian untuk kempen pemasaran dan tarikan pelanggan

15) Membuat dan memasarkan video pemasaran yang melibatkan cawangan atau produk di cawangan di media social.

16) Memastikan pematuhan kepada standard operasi dalam penyediaan sokongan pelanggan.

17) Mematuhi prosedur dan garis panduan syarikat dalam penyelesaian masalah pelanggan.

18) Menjalankan sebarang tugas lain yang diberikan oleh syarikat pada bila-bila masa mengikut keperluan.

Pay: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Senawang: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Can work on Saturday?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

Willingness to travel:

- 50% (preferred)

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