Immediate Needed
2 weeks ago
**Job Summary**:
The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience.
**Responsibilities**:
- Respond to players' in-game inquiries and provide solutions to issues.
- Handle and resolve related complaints, suggestions, and consultations.
- Engage with the players to gather feedback and enhance player’s satisfaction.
- Monitor and report any game anomalies or issues.
- Collaborate with technical teams to resolve issues promptly.
- Contribute to the improvement and optimization of existing processes and content.
**Requirements**:
**Language Proficiency**:
Fluent in both **Chinese** and/or **English **with a preference for English proficiency.
Ability to communicate effectively with diverse audiences.
**Experience and Skills**:
Minimum of two years of experience in game customer service or a related field.
Familiarity with the gaming industry and a passion for anime culture.
Extensive gaming experience
**Personal Attributes**:
Excellent communication and collaboration skills.
Strong service orientation with resilience to stress.
Responsible, patient, and details oriented, with a focus on execution and continuous improvement.
Ability to support and manage multiple projects simultaneously.
**Working Conditions**:
Ability to work in a fast-paced environment.
Flexibility to work in shifts, including weekends and holidays, if required
**Job Type**: Permanent
Pay: RM3,800.00 - RM4,600.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Application Question(s):
- Are you available for 24/7 rotational shift?
**Language**:
- English (required)
- Mandarin (required)
**Location**:
- Kuala Lumpur (required)
Expected Start Date: 06/17/2024
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