Immediate Needed

2 weeks ago


Kuala Lumpur, Malaysia LTS Search Full time

**Job Summary**:
The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience.

**Responsibilities**:

- Respond to players' in-game inquiries and provide solutions to issues.
- Handle and resolve related complaints, suggestions, and consultations.
- Engage with the players to gather feedback and enhance player’s satisfaction.
- Monitor and report any game anomalies or issues.
- Collaborate with technical teams to resolve issues promptly.
- Contribute to the improvement and optimization of existing processes and content.

**Requirements**:
**Language Proficiency**:
Fluent in both **Chinese** and/or **English **with a preference for English proficiency.

Ability to communicate effectively with diverse audiences.

**Experience and Skills**:
Minimum of two years of experience in game customer service or a related field.

Familiarity with the gaming industry and a passion for anime culture.

Extensive gaming experience

**Personal Attributes**:
Excellent communication and collaboration skills.

Strong service orientation with resilience to stress.

Responsible, patient, and details oriented, with a focus on execution and continuous improvement.

Ability to support and manage multiple projects simultaneously.

**Working Conditions**:
Ability to work in a fast-paced environment.

Flexibility to work in shifts, including weekends and holidays, if required

**Job Type**: Permanent

Pay: RM3,800.00 - RM4,600.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Are you available for 24/7 rotational shift?

**Language**:

- English (required)
- Mandarin (required)

**Location**:

- Kuala Lumpur (required)

Expected Start Date: 06/17/2024


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