Collections Hub Trainer

1 month ago


Malaysia OCBC Bank Full time

**Collections Hub Trainer** **-** **(**230001LO**)**

**Job Summary**:To coach & train new as well as existing collections officers to work independently and effectively in their role.

**Duties and Responsibilities**:
1. Impart collections skills and knowledge to coach and train new hires as well as existing officers

2. Training materials should be updated promptly and timely

3. Provide training in respect of collections basic, processes, systems, product, negotiations modules

4. Guide new hires and existing officers to improve on service calls and achieve service excellence

5. Guide supervisors and senior collectors in responding to feedback received

6. Take on ad hoc projects and tasks assigned by Hub HOD

7. Propose process improvement and enhanced call scripts via feedback received

8. Provide Collection support to new initiatives launched by business units

9. Work with various stakeholders to ensure collections policies; procedural manuals are timely reviewed and renewed

10. To be certified as correspondent writer for the department

**Qualifications**

**Skills set and experience**:
1. Possess strong verbal and written communications and negotiation skills

2. Possess good interpersonal and people management skills

3. Strong in process and workflow management to achieve higher efficiencies

4. Knowledge of best collection practises and litigation proceedings is preferred

5. Good writing skills and presentation skills

**Experience & Qualifications**

1. Relevant Tertiary or equivalent professional qualification

2. At least 3 years of working experience as a trainer within banking industry will be added advantage

**Primary Location**: Malaysia

**Job**: Risk Management

**Organization**: MAL E2P - Collection Hub Singapore (DH)

**Schedule**: Permanent

**Job Posting**: 31-Jul-2023, 4:39:18 AM


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