Service Technician

4 weeks ago

Selangor, Malaysia Lucy Electric Full time

Job Advert

Internal Job Title**:Service Technician**
Business**:Lucy Asia Pacific SDN BHD**
Location**:Selangor**
Job Reference No**:3080**

**Job Purpose**:
A service technician is to provide troubleshooting, repair, and testing services for various types of Lucy Electric (LE) products. This may involve diagnosing problems and documenting all activities in accordance with company policies and procedures. The main goal of a service technician is to ensure that the equipment or systems they are responsible for are operating efficiently and effectively, and to minimize downtime for clients.

**Job Dimensions**:
This is a service support role primarily based in Asia Pacific Region under LAP & LEA, often work on-site at client locations, and may be required to communicate with clients to provide updates and resolve any issues or concerns This is an Intermediate level role, reporting to the Malaysia Technical Manager.

**Key Accountabilities**:
These include:

- Providing on-site repair and testing of LE products for clients.
- Troubleshooting and diagnosing problems with LE products.
- Testing and calibrating LE products to ensure proper operation.
- Documenting all customer complaints, site visits activities in accordance with company policies and procedures.
- Communicating effectively with clients to provide timely updates and resolve any issues or concerns.
- Maintaining inventory of spare parts and equipment required for maintenance and repair activities.
- Ensuring compliance with all relevant safety and regulatory standards.
- Participating in ongoing training and professional development to maintain and expand expertise in LE products.
- Participating in emergency response efforts, as needed, including providing on-call support for urgent maintenance or repair needs.

**Qualifications**
- A technical degree or certification in a related field, such as electrical engineering or industrial maintenance.
- A minimum of 3-5 years of experience in maintenance, repair, and testing of electrical systems or equipment, with a strong focus on RMUs.
- Valid driver's license and reliable transportation

**Minimum Knowledge and Experience**
- Ability to read and interpret electrical schematics and drawings
- Ability to troubleshoot and diagnose problems with medium voltage electrical switchgear
- Strong communication and customer service skills
- Ability to work independently and as part of a team

**Behavioural Competencies**
- Problem-solving: The ability to identify and resolve problems with RMUs in a timely and effective manner.
- Attention to detail: The ability to pay close attention to detail and ensure that all maintenance, repair, and testing activities are completed accurately and to the highest standards.
- Communication: Strong communication skills, including the ability to communicate with clients and team members clearly and effectively.
- Customer service: The ability to provide excellent customer service and address client needs and concerns in a timely and professional manner.
- Time management: The ability to manage time effectively and prioritize tasks to meet deadlines and minimize downtime.
- Adaptability: The ability to adapt to changing client needs and work environments, and to learn and adapt to new technologies and techniques.
- Teamwork: The ability to work effectively as part of a team and collaborate with colleagues to achieve shared goals.
- Professionalism: A strong sense of professionalism, including the ability to maintain confidentiality and adhere to ethical standards.
- Safety: A commitment to safety and compliance with all relevant safety and regulatory standards.

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