Avp, Custody Operations

2 weeks ago

Kuala Lumpur, Malaysia Citi Full time

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

**Shape your Career with Citi**

Citi’s **Securities Services** **(SS)** supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as **AVP, Custody Operations (Asset Servicing Manager) - Hybrid** (Internal Job Title: Asset Servicing Manager - C12) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life.

**In this role, you’re expected to**:

- This role will manage reconciling and processing positions related to Corporate Action events
- These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
- Identifies, summarizes and accurately captures all incoming instructions pertaining to Corporate Action and proxy events
- Notifies clients of Corporate Action and Proxy events received from vendor sources
- Liaise with clients on Corporate Action events to solicit instructions
- Reconciles, organizes and distributes all transactions relating to corporate actions, and ensures actions are processed effectively and within established standards in the markets
- Provides support to all operational processes within the unit to ensure timely and accurate execution of client instructions meeting agent, depository and counter-party deadlines
- Liaise with Depositories, Agents, Trustees and Issuers in each market to obtain requested clarification/detail understanding of complex Corp Action events and processing details/requirements
- Manages, tracks and mitigates risk incoming client responses, customer funding, claims processing, payment allocation and corporate action processing
- Prepares weekly/ monthly metrics on department’s performance including detailed analysis of any processing, system/industry issues or enhancements. Performs causal analysis on processes to continuously identify gaps, improvements/system enhancements
- Monitors MIS reporting relating to corporate actions, processing accuracy, timeliness, and, completeness
- Acts as the initial point of escalation for problem resolution
- Assists management in system enhancement functions, provides feedback on Business Requirement Documents, and participates in user acceptance testing as needed
- Develops and maintains processing procedures and oversee the execution of controls required throughout the life cycle of voluntary events
- Prepare sand participate in department client presentations
- Provides input on performance of staff to management and other duties as assigned
- 6-8 years of relevant experience
- Bachelor’s/University degree or equivalent experience
- People Management Experience
- Demonstrated leadership and management skills
- Ability to work in a team-oriented environment
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated Subject Matter Expert (SME) knowledge in related area

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

The Asset Servicing Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-fun

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