Technician (Electronics)

6 months ago


Petaling Jaya, Malaysia Swap Logistics Distributions Sdn Bhd Full time

Position Summary:
- Providing repair/troubleshooting services & follow up and daily reverse logistic of warehouse on BBTU/ Zerolution, RMA/DOA, return to vendor activities. Conduct transactional processes to facilitate customer’s product returns to the warehouse and pass on for the next course of action. Customer service skill are a must.

Key Responsibilities:
- BBTU/Zerolution.All received item must grade and sort out within the agreed SLA.Prepare accurate daily report & forward to relevant department.All returned item with graded must store in order (within the FIFO manner)
- Vendor Delivery and Returns for DOA.DOA received item must tally & cross check against Vendor guideline & provide inspection by following vendor requirement.DOA item must return to Vendor with urgencies, documented with hard copy and soft copy in SWAP ERP system.Managing/Follow up DOA item to Vendor with CN or replacement or repair.All damaged and rejected item must be documented, file together with the receiving document and relay to Vendor and Supply Chain / Sourcing Team for onward actions.
- RMA Processing.Process all received item - Diagnose & Return to Vendor within the agreed SLA.Preparing an accurate monthly report for client as per their requested format.All faulty devices/item must store, and record accurately tag with physical location - readily available for client inspection for their next course of action.
- Customer Relation Support.Provide consistent quality customer service by provide solution to resolve customers enquires effectively / efficiently to meet or exceed customer's expectation.Managing Customer expectation & solving customer issues either through phone call or attending to walk in customer within the premises.Attending to internal / external Customers - involve with interfacing & managing customer query and issues.Gear with the latest Product knowledge to attend / service Brightstar clients.Supporting other departments when needed.
- Ensure PDPA requirement comply & carry out Data wipes on all returned device in house.
- Keep a clean and safe working environment and optimize space utilization.
- Communicate and cooperate with direct superior/Operation Manager/Assistant Warehouse Manager and co-workers.
- Operate and maintain preventively warehouse grading or repair tools.
- Follow quality service standards and comply with procedures, rules and regulatons.
- Performs other general warehouse duties as needed.

Requirements:
- Possess at least SPM qualification/Diploma.
- Minimum 2 years’ experience working in technician & customer service preferred.
- Computer literate in Microsoft Office and ERP system.
- Experience Working with an RF Scanner Preferred.
- Able to understand detailed instructions and work from procedures.
- Keen Attention to Detail.
- Ability to Work in a Fast Paced, Busy Environment.
- Able to coordinate work within a team environment under limited supervision.
- Ability to multi-task, prioritize, and manage time effectively.
- Results focused.

**Job Types**: Full-time, Permanent

**Salary**: RM2,400.00 - RM2,700.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Fixed shift

Supplemental pay types:

- Overtime pay



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