Customer Service Representative
3 months ago
As a mortgage lender company, we're thrilled and eagerly await your arrival with us
**Responsibilities**:
- Provide outstanding customer service by addressing inquiries, concerns, and requests related to the loan process.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure seamless communication and efficient problem resolution.
- Stay updated with industry regulations, company policies, and loan programs to provide accurate information to customers.
**Job Requirements:**
- Minimum of one year experience in loan processing, preferably in a Mortgage lender setting.
- Fluent in spoken English to effectively communicate with customers.
- Strong interpersonal and communication skills.
- Detail-oriented with excellent organizational abilities.
- Proficient in using computer software and loan processing systems.
- Ability to work well in a fast-paced environment while maintaining a high level of professionalism and customer satisfaction.
- Working hours: 9:00 AM to 6:00 PM according to Pacific Time in the United States.
**Job Types**: Part-time, Full-time
Pay: RM2,000.00 - RM4,000.00 per month
Expected hours: 40 per week
Schedule:
- Monday to Friday
**Experience**:
- Loan processing: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
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