Customer Service Representative

3 months ago


Remote, Malaysia AAA CAPITAL INVESTMENT INC Full time

As a mortgage lender company, we're thrilled and eagerly await your arrival with us

**Responsibilities**:

- Provide outstanding customer service by addressing inquiries, concerns, and requests related to the loan process.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure seamless communication and efficient problem resolution.
- Stay updated with industry regulations, company policies, and loan programs to provide accurate information to customers.

**Job Requirements:**
- Minimum of one year experience in loan processing, preferably in a Mortgage lender setting.
- Fluent in spoken English to effectively communicate with customers.
- Strong interpersonal and communication skills.
- Detail-oriented with excellent organizational abilities.
- Proficient in using computer software and loan processing systems.
- Ability to work well in a fast-paced environment while maintaining a high level of professionalism and customer satisfaction.
- Working hours: 9:00 AM to 6:00 PM according to Pacific Time in the United States.

**Job Types**: Part-time, Full-time

Pay: RM2,000.00 - RM4,000.00 per month

Expected hours: 40 per week

Schedule:

- Monday to Friday

**Experience**:

- Loan processing: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)



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