Customer Service
6 days ago
Customer Service
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
**Responsibilities**
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Prepare Quotations, Invoices, Credit Notes, Receving Payments
- Cordinate with Operation Team to ensure the ontime delivery and maximum satisfication of customers.
**Skills**
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Degree
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM3,000.00 - RM5,000.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
- Commission pay
-
Customer Service Agent
4 weeks ago
Remote, Malaysia GNM Salon Apparel Full timeJoin GNM's E-Commerce team as a Customer Service Representative! We are looking for a dedicated professional who puts customers first and ensures top-notch service in every interaction. This is a fully remote position, allowing you to work from the comfort of your home. **Position**: Customer Service **Location**: Remote (Work from Home) **Job Type**:...
-
Customer Service Agent
4 days ago
Remote, Malaysia GNM Salon Apparel Full timeJoin GNM's E-Commerce team as a Customer Service Representative! We are looking for a dedicated professional who puts customers first and ensures top-notch service in every interaction. This is a fully remote position, allowing you to work from the comfort of your home. **Position**: Customer Service **Location**: Remote (Work from Home) **Job Type**:...
-
Customer Service Executive
1 week ago
Remote, Malaysia Heals Healthcare Full timeHeals Healthcare was established to improve systemic efficiencies for patients, healthcare providers, health insurers, employers and governments around the world. We are the most established gateway to 24/7/365 world-class coordinated outpatient care. Our fully integrated online-to-offline platform streamlines all aspects of primary healthcare into one...
-
Customer Service Agent
4 weeks ago
Remote, Malaysia GNM Salon Apparel Full timeWe're looking for a **Customer Service Agent **who'll be at the forefront of our customer service efforts, addressing inquiries, resolving issues, and providing stellar support across various channels. This role demands superb communication skills, empathy, and an unwavering commitment to excellence. **HOW TO APPLY** **PERKS & BENEFITS**: - Salary -...
-
Customer Service Agent
2 days ago
Remote, Malaysia GNM Salon Apparel Full timeWe're looking for a **Customer Service Agent **who'll be at the forefront of our customer service efforts, addressing inquiries, resolving issues, and providing stellar support across various channels. This role demands superb communication skills, empathy, and an unwavering commitment to excellence. **HOW TO APPLY** **PERKS & BENEFITS**: - Salary -...
-
Customer Service Representative
2 weeks ago
Remote, Malaysia CryptoChatter Solutions Full timeAbout Us: We are a dynamic and innovative company specialising in online customer support and services. We are committed to staying at the forefront of the fast-paced digital finance world, providing expert guidance and assistance to our clients' customers in navigating the complexities of digital technologies. **Job Description**: We are on the lookout for...
-
Customer Service Representative
1 week ago
Remote, Malaysia AAA CAPITAL INVESTMENT INC Full timeAs a mortgage lender company, we're thrilled and eagerly await your arrival with us! **Responsibilities**: - Provide outstanding customer service by addressing inquiries, concerns, and requests related to the loan process. - Maintain accurate records of customer interactions and transactions. - Collaborate with other departments to ensure seamless...
-
Customer Service Representative
2 weeks ago
Remote, Malaysia GNM Salon Apparel Full time**ABOUT US**: We are a fast-growing E-Commerce brand with many opportunities, looking to bring on the best in class **Customer Service Representatives**! *** HOW TO APPLY** **PERKS & BENEFITS**: - Salary - $3-$4USD/hr - Paid Time Off! - Health and dental insurance - Holiday Bonus! - Work from home! - We're growing fast, which means more chances of...
-
Customer Service Representative
3 days ago
Remote, Malaysia GNM Salon Apparel Full time**ABOUT US**: We are a fast-growing E-Commerce brand with many opportunities, looking to bring on the best in class **Customer Service Representatives**! *** HOW TO APPLY** **PERKS & BENEFITS**: - Salary - $3-$4USD/hr - Paid Time Off! - Health and dental insurance - Holiday Bonus! - Work from home! - We're growing fast, which means more chances of...
-
Customer Service Representative
1 week ago
Remote, Malaysia GNM Salon Apparel Full time**ABOUT US**: Join our rapidly expanding E-Commerce brand, teeming with exciting opportunities! We're on the lookout for top-tier** Customer Service Representatives** to join our stellar team. **HOW TO APPLY** **PERKS & BENEFITS**: - Salary - $3-$4USD/hr - Health and dental insurance - Paid Time Off! - Holiday Bonus! - Recognition and performance...
-
Customer Service Assistant
1 week ago
Remote, Malaysia Yong Kang Refresh Sdn Bhd Full timeJob Responsibilities: Handling all incoming customer queries and questions Providing the appropriate service and information Knowing our products inside and out so that you can answer questions Managing a team of junior customer service representatives Promote our service and successfully sign appointments Adhering to a company's policies and procedures at...
-
Mandarin Customer Service
1 week ago
Remote, Malaysia Gara Group Full timeMANDARIN (Native) CHINESE / ENGLISH (Proficient) - BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - REMOTERESPONSIBILITIES: Remote positionREQUIREMENTS: Mandarin Chinese (Native) and English (Proficient) Required Spanish (Intermediate) / Desired Customer Service Experience Fast and reliable internet connection Technical Requirements: MAC OS Exercise discretion...
-
Wfh Customer Service Representative
2 weeks ago
Remote, Malaysia Language Talent Solutions Full timeCUSTOMER SERVICE REPRESENTATIVE **Location**: WFH (office located at Bukit Damansara) **Operation Hours**: 2 different shift rotational: Mon - Fri & Sat - Wed Operation hours: 8:00 am - 5:00 pm, 4:00 pm - 1:00 am, and 12:00 am - 9:00 am **Salary**: RM 2900 (basic) **Allowance**: RM 300 (Fix) + RM150 (WFH allowance) **Benefit**: EPF/ Socso / Annual...
-
Customer Service Representative
2 weeks ago
Remote, Malaysia Language Talent Solutions Full timeCUSTOMER SERVICE REPRESENTATIVE **Location**: WFH until further notice, Office located at Bukit Damansara **Operation Hours**: 2 different shift rotational: Mon - Fri & Sat - Wed Operation hours: 8:00 am - 5:00 pm, 4:00 pm - 1:00 am, and 12:00 am - 9:00 am **Salary**: RM 2400 **Allowance**: RM 300 (Fix) **Benefit**: EPF/ Socso / Annual Leave / Medical...
-
Customer Service Executive
1 week ago
Remote, Malaysia Heals Healthcare Full timeHeals Healthcare was established to improve systemic efficiencies for patients, healthcare providers, health insurers, employers and governments around the world. We are the most established gateway to 24/7/365 world-class coordinated outpatient care. Our fully integrated online-to-offline platform streamlines all aspects of primary healthcare into one...
-
Customer Service Officer Offshore
4 days ago
Remote, Malaysia PRISM+ Full timePRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TV gaming monitors, aircon, and ceiling fans. Being part of PRISM+’s elite team of customer service professionals entails excellent problem-solving, communication (both written and oral), and interpersonal skills. As the face of the company, the customer service officer...
-
Customer Service/ IT Helpdesk
2 months ago
Remote, Malaysia Swivelt Sdn Bhd Full timeWe are seeking an individual to fit the role of a Customer Support Executive to join our team. The role entails working closely with our other Customer Service Agents & Back Office team. This is a work from home position. The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the...
-
Customer Service Associate-japanese Speaker
3 weeks ago
Remote, Malaysia growthfn Full time**Responsibilities**: - Provide excellent customer service to Japanese-speaking customers - Assist customers with product inquiries, order status, and issue resolution - Coordinate with other departments to resolve customer issues promptly - Keep accurate records of customer interactions and transactions - Stay up-to-date with product knowledge and company...
-
Customer Service Assistant
3 weeks ago
Remote, Malaysia Yong Kang Refresh Sdn Bhd Full timeJob Responsibilities: - Handling all incoming customer queries and questions - Providing the appropriate service and information - Knowing our products inside and out so that you can answer questions - Managing a team of junior customer service representatives - Promote our service and successfully sign appointments - Adhering to a company’s policies and...
-
Mandarin Customer Service
3 weeks ago
Remote, Malaysia Gara Group Full time**MANDARIN (Native) CHINESE / ENGLISH (Proficient) - BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - REMOTE** **RESPONSIBILITIES**: - Remote position **REQUIREMENTS**: - Mandarin - Chinese (Native) and English (Proficient) Required - Spanish - (Intermediate) / Desired - Customer Service Experience - Fast and reliable internet connection - Technical...