Flower & Gifts Retail Assistant

4 days ago

Kajang, Malaysia Nurhampers Creation SB Full time

**Job Requirements**:

- High school diploma or equivalent.
- Prior experience in retail sales or customer service is preferred.
- Knowledge of different flower varieties and basic floral arrangement techniques is desirable.
- Excellent interpersonal and communication skills.
- Strong attention to detail and ability to work with precision.
- Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
- Proficiency in using a computerized point-of-sale (POS) system is advantageous.
- Flexibility to work weekdays, weekends, and holidays as per the shop's schedule.

**Key Responsibilities**
- Customer Service:

- Greet customers warmly and provide friendly assistance throughout their shopping experience.
- Assist customers in selecting appropriate flowers, gifts, and other merchandise based on their preferences and budget.
- Offer product knowledge and provide detailed information about different flower varieties, arrangements, and gift items.
- Handle customer inquiries, concerns, and complaints in a professional and timely manner striving to exceed customer expectations.

Sales and Cash Handling:

- Process customer transactions accurately, ensuring proper cash handling procedures and utilizing the point-of-sale (POS) system.
- Upsell additional products or services when appropriate, maximizing sales opportunities.
- Maintain a clean and organized cash register area, including handling cash, credit card transactions, and gift certificates.
- Merchandising and Inventory Management:

- Assist in receiving, inspecting, and organizing incoming merchandise.
- Ensure proper pricing, labeling, and display of products on the shop floor.
- Monitor and maintain appropriate inventory levels to meet customer demand.
- Regularly check the freshness and quality of flowers and plants, removing any wilted or damaged items.

Shop Maintenance and Presentation:

- Keep the shop floor and displays clean, tidy, and well-stocked at all times.
- Arrange and decorate floral displays, ensuring they are visually appealing and well-maintained.
- Water plants and flowers regularly, ensuring they remain fresh and vibrant.
- Assist in maintaining shop supplies, such as gift wrapping materials, ribbons, and cards.

Teamwork and Collaboration:

- Collaborate with fellow team members to ensure a smooth flow of operations and excellent customer service.
- Assist colleagues during busy periods, ensuring customer needs are met efficiently.
- Participate in team meetings, training sessions, and other shop-related activities as required.

**Job Types**: Full-time, Permanent, Internship, Fresh graduate

Pay: RM1,500.00 - RM1,600.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

**Education**:

- STM/STPM (preferred)

**Experience**:

- Retail: 1 year (preferred)

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