Reservationist

**Responsibilities**:

- Ensure that the reservation department is operating smoothly in accordance to hotel requirements.
- Ensure all reservation taken is in order and updated in the system according to hotel regulation.
- Keep and update all tariff information according to letters sent top corporate clients and travel agents.
- Be aware of all promotions and packages room rates, types of rooms the hotel has for sales.
- Maintain and update current guest history data as and when necessary.
- Check and reconfirm the next day arrival, in particular:

- Arrival time flight detail given
- If billing to company, letter of credit should have been receive.
- If repayment, money should have been received and posted
- If credit card guaranteed then a verification imprint should attach
- Be polite and courteous at all times when on the phone and when meeting guest.
- Maintain a proper filing systems for all reservation correspondence according to arrival dates for easy access when the need arises.
- Report to Reservation Manager/ Assistant Reservation Manager of any complaints received.

**Benefits**:

- EPF
- SOCSO
- Annual Leave