See more Collapse

Front Office Supervisor

1 month ago

Johor Bahru, Malaysia VIVA BESTARI INN SDN BHD Full time

RONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:
l Ensure Outstanding customer care at all times.

l Maintains a friendly, cheerful, and courteous demeanour at all times.

l Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

l Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

l Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.

l Supervise daily shift process ensuring all team members adhere to standard operating procedures.

l Ensure web site booking process is maintained up-to-date and functional.

l Attention to detail, able to maintain sustained level of concentration ensuring quality and a high level of accuracy is present at all times.

l Professionalism - regulates own behaviour, understanding the hotel culture and acts appropriately in the execution of duties.

l Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.

l Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

l Decisiveness - proven consistency in making sound decisions sometimes in pressurized or time - sensitive environments and services.

l Initiative - demonstrates the tendency to contribute ideas and initiate new ways of working, show enthusiasm for project work and special assignments.

l Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

l Performs other duties as assigned, requested, or deemed necessary by management.

l Ensure the Front office log book and the hotel log book are always updated and actioned upon.

l Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.

l Participate in hotel committees and task force assignments.

l Assist all departments in servicing the guests during high volume periods.

l Takes responsibility in the absence of the Front Office Executive

**Qualifications**:

- Diploma or Bachelor’s degree in hospitality management or related field preferred.
- 2-5 years of experience in housekeeping management, preferably in a hotel or resort environment.
- Strong leadership, communication, and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Excellent organizational and time-management skills.
- Ability to work a flexible schedule, including weekends and holidays.

Benefits:

- Joining Bonus 1st quarter
- Yearly bonus
- Meal Provided
- Free Parking

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,200.00 per month

**Benefits**:

- Free parking
- Meal provided
- Opportunities for promotion

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus
- Signing bonus
- Yearly bonus

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Front office: 2 years (required)

We have other current jobs related to this field that you can find below

  • Front Office Supervisor

    3 weeks ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **Position Title**: Front Office Supervisor **Reports to**: Front Office Manager/ Duty Manager **FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES**: 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts...

  • Front Office Supervisor

    2 weeks ago

    Johor Bahru, Malaysia Ramada Meridin by Whyndham Full time

    **DUTIES AND RESPONSIBILITIES**: - Responsible and accountable, under the direction of the Assistant Front Office Manager, for the efficient overall day-to-day operations of the hotel standard. - Process guest check-ins according by room assignments and departures for check-out (cashiering) of all the hotel guests. - Assists all area in the Front Office...

  • Front Office Supervisor

    6 days ago

    Johor Bahru, Johor, Malaysia VIVA BESTARI INN SDN BHD Full time

    RONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:l Ensure Outstanding customer care at all times.l Maintains a friendly, cheerful, and courteous demeanour at all times.l Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.l Respond to telephone and in-person inquiries regarding reservations, hotel information,...

  • Front Office Supervisor

    5 days ago

    Johor Bahru, Malaysia Austin Heights Golf & Country Resort Sdn Bhd Full time

    Supervises the efficient handling of all telephone calls and bookings for usage of the Resort’s facilities. - Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Assist in the monitoring of staff attendance, schedule holidays, vacations...

  • Front Office Executive

    1 week ago

    Johor Bahru, Malaysia AUSTIN HEIGHTS GOLF & COUNTRY RESORT SDN BHD Full time

    Responsibilities: 1) Trains, cross -trains, and retrains all front office personnel. 2) Participates in the selection of front office personnel. 3) Schedules the front office staff. 4) Supervises workload during shifts. 5) Maintains working relationships and communicates with all departments. 6) Verifies that accurate room status information is maintained...

  • Front Office Supervisor

    6 days ago

    Johor Bahru, Johor, Malaysia Austin Heights Golf & Country Resort Sdn Bhd Full time

    Supervises the efficient handling of all telephone calls and bookings for usage of the Resort's facilities. Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Assist in the monitoring of staff attendance, schedule holidays, vacations and...

  • Front Office Assistant

    7 days ago

    Johor Bahru, Malaysia Austin Heights Golf & Country Resort Sdn Bhd Full time

    Deliver the basic standards and provide exceptional guest service at all times. - Maintain positive guests and colleagues interaction with good working relationships. - Personally and frequently verify that guests are receiving the best possible service during check-in and check-out. - Provide excellent service to internal customers as appropriate. -...

  • Front Office Assistant

    4 weeks ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    3 weeks ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    2 weeks ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    3 weeks ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : FRONT OFFICE ASSISTANT REPORTS TO : DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER **REQUIREMENT** - Minimum SPM or Diploma in Tourism Management. - Excellent communications skill for both written and verbal. Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a...

  • Front Office Assistant

    2 months ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : FRONT OFFICE ASSISTANT REPORTS TO : DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER **REQUIREMENT** - Minimum SPM or Diploma in Tourism Management. - Excellent communications skill for both written and verbal. Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a...

  • Front Office Assistant

    2 weeks ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : FRONT OFFICE ASSISTANT REPORTS TO : DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER **REQUIREMENT** - Minimum SPM or Diploma in Tourism Management. - Excellent communications skill for both written and verbal. Multiple language skills are preferred. - Able to work under pressure. - Self-starter, results oriented and also a...

  • Front Office Assistant

    3 weeks ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Assistant

    2 weeks ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with Front Office policies and procedures. - Understands rate structure and promotional rates...

  • Front Office Executive

    4 weeks ago

    Johor Bahru, Malaysia The Avenue M Full time

    Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guest. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's guests in accordance with...

  • Front Office Executive

    3 weeks ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guest. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's...

  • Front Office Executive

    2 weeks ago

    Johor Bahru, Malaysia The Avenue M Full time

    **URGENTLY HIRING!!** - Manage online and phone reservations. - Respond to clients' complaints in a timely and professional manner. - Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guest. - Delivers the basic standards and provide exceptional guest service at all times. - Register hotel's...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Malaysia FIVES HOTEL JBCC Full time

    **Position**:Duty Manager **Location**:No. 45, Jalan Wong Ah Fook, 80000 Johor Bahru,Johor, Malaysia **GENERAL ROLE** This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. You are responsible for your subordinate(s), providing them the required support,...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Malaysia Hotel Pandan City Full time

    **Position**:Duty Manager **Location**:Hotel Pandan City, 6, Jalan Pandan Ria 6, Kangkar Tebrau, 81100 Johor Bahru, Johor. **GENERAL ROLE** This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. You are responsible for your subordinate(s), providing them the...