Field Mediator

6 months ago


Kuantan, Malaysia Upscale Sdn Bhd Full time

KEY RESPONSIBILITIES
- Conduct field visitation and investigation on uncontactable customers, newly disbursed, fraud, etc. Exhaust viable ways to obtain new leads to reach customers.
- Negotiate and advice customer on repayment of payment. Handle and meet up customers who surrender the vehicle back to TCAPM.
- Ad-hoc assignments for any incidental visit including but not limited to site inspection to store yard & dealers, obtaining stamp from commissioner of oaths, lodging police report, meeting with relevant authorities, etc.
- Prepare performance report of individual and regional site visits for management reporting.
- Manage submission of travel claims.
- Handle any other ad-hoc task assigned by the Team Lead/Manager. JOB REQUIREMENTS
- Minimum Diploma or any equivalent professional qualification.
- Minimum 1 year of working experience in Debt Collection industry.
- Possess own transport - willing to travel to conduct site visits in Pahang area & outstation site visitation assignment to Terengganu & Kelantan (monthly)
Build on a highly exclusive level of service delivery, we only work with a selected group of clientele thereby allowing us to be truly focused on our clients needs.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5


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