Online Customer Service
1 month ago
**JOB DESCRIPTION**
- To handle, process and pack order from customer from website, media social and whatsapp.
- To handle, process order from company website (Shopify) and shopee portal
- To update product updated stock in website, and company database
- Collect testimony/feedback from customer
- Edit testimony/feedback & update testimony/feedback on company media social
- To handle retail order from reseller (dropship, stockist, personal shopper and agent)
- To prepare sales and customer database report
- Responsible in handling & follow up customer inquiries
- To liaise with superior on product launching and sale
- To perform ad hoc task assigned by the management from time to time.
**Requirement**:
- At least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
- At least 1 year of working experience in the related field is required for this position.
- Have working experience in sales/customer service position will be advantages
- Ability to handle multiple challenges and task concurrently
- Command of office tools such as the Microsoft Office Suite (Excel, Word, Powerpoint) is necessary
- Good interpersonal relationship and social skill
- Able to start work immediately
**Salary**: RM1,500.00 - RM1,800.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Professional development
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
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