Tm, Mortgage + Asb Rnr

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Community Banking- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:
To reduce pre
- impaired & impaired ratio and to ensure no lapses in monitoring In-house restructure & reschedule (R&R) and AKPK accounts.

To engage with customers and work out optimum R&R plans that best meet customers’ and RHB’s interest.

**Key Responsibilities**:
To review & monitor Rescheduling & Restructuring on FRS & AKPK accounts to maximize outputs through regularly tracked productivity.

Managed of repayment of bad debts accounts (AKPK & FRS) in order to assist management to improve in term of CA & BDR.

To ensure R&R & AKPK customers are fully declassified after cooling period.

To attend to appeals, negotiate and evaluate proposals for account rehabilitation.

Close monitoring on AKPK payment within TAT

Raising necessary approval to stop or KIV legal actions for deserving cases.

Meeting walk-in customers and attending to complaints.

Ensure action codes, R&R & AKPK codes are correctly maintained.

To liaise with LRD to perform maintenance and payment related matters.

Raise SCAR for approval for R&R and AKPK cases.

Ensure timely reporting of ad-hoc and monthly reports.

Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance & etc.
- Requirements

**Requirements**:
Bachelor Degree - Any related field(s).
Minimum of 2 years collection and recovery experience or any related field.

Good interpersonal, negotiation and communication skills

Have the ability to deliver result as per Management requirement

Able to work under minimum supervision

Computer literate i.e. MS Office (Advance)

Knowledge on BNM guidelines, Bank policies
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards